Food Service Supervisor
About The Position
A&W in Victoria, BC, (Island Burgers Inc. ) is seeking full-time, permanent, Food Service Supervisors, to start immediately at our Colwood location. (1778 Island Hwy.) The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards. The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.
Requirements
- Completion of secondary school or equivalent is required.
- Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
- FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
- Previous supervisory or leadership experience in a food service environment preferred.
- Strong communication, conflict resolution, and organizational skills.
- Ability to work in a fast‑paced environment and make sound decisions under pressure.
Nice To Haves
- FOODSAFE Level 2 preferred (or provincial equivalent).
- Previous supervisory or leadership experience in a food service environment preferred.
Responsibilities
- Ensure the safety and well-being of all customers and staff.
- Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
- Open and/or close the restaurant, including handling float and safe access.
- Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
- Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
- Make decisions that balance food quality, service times, labour cost, and operational efficiency.
- Maintain records and complete required daily paperwork and shift documentation.
- Support training, coaching, and onboarding of new employees.
- Address performance concerns professionally, escalating when appropriate.
- Ensure adherence to sanitation, hygiene, and safe food handling protocols.
- Complete daily and weekly accounting administration tasks as required.
- Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
- Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
- Assist in maintaining records of stock, sales, wastage, and repairs.
- Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
- Ensure safe food handling practices are consistently followed.
- Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
- Manage guest concerns, incidents, or complaints using service recovery guidelines.
- Ensure team appearance and professionalism meet A&W standards.
Benefits
- Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee‑contributed Group RRSP.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
