Fresh Nest Food Service Supervisor

Elizabethtown College•Elizabethtown, PA

13d•Onsite

About The Position

The Dining Services Department at Elizabethtown College is currently seeking a Fresh Nest Food Service Supervisor. The primary purpose of this full-time, 9 months per year, second shift position is to independently oversee the daily operation of the Fresh Nest Café, located in the Bowers Center for Sports, Fitness & Well-Being, including preparing high-quality beverages and healthy food offerings while delivering excellent customer service and maintaining operational standards.

Requirements

High school diploma is required
Three years of relevant experience in customer service, food service, or retail environment; or equivalent combination of education and experience.
Ability to work extended hours as needed
Ability to work independently with minimal supervision
Ability to work weekends and holidays as required
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong organizational skills and attention to detail
Ability to work within strict deadlines
Strong interpersonal skills with a team-oriented mindset
Creative problem-solving skills
Exceptional customer service skills
Excellent verbal communication skills
Ability to read, write, and communicate effectively in English

Nice To Haves

Cafe experience preferred, with knowledge of smoothie and food service preparation techniques.
Previous supervisory experience preferred

Responsibilities

Responsible for security of operations, including opening and closing procedures
Prepare high-quality smoothies and healthy food offerings while following standardized recipes
Accurately operate the point-of-sale (POS) system, including transactions, meal exchange, menu updates, and display management
Operate, maintain, and troubleshoot smoothie and cafe equipment as needed
Train and oversee student employees in beverage preparation, customer service, and café operations
Ensure production, presentation, and service standards are consistently met
Partner with Retail Manager on ordering, inventory management, and sales reporting
Maintain cleanliness and organization of the café, seating areas, and workspace
Provide excellent customer service and positively engage with students, faculty, staff, and visitors
Complete daily, weekly, and monthly cleaning tasks assigned
Ensure compliance with food safety and sanitation standards
Operate with a high level of independence, initiative, and accountability in managing the day-to-day café operations
Other duties as assigned
Assist with special events and functions as needed
Provide support in other Dining Services locations as needed
Conduct all responsibilities in a safe manner with applicable regulations and standards (OSHA, EPA, food safety, etc.)