Food Service Sales Operations Specialist
About The Position
This role focuses on supporting sales operations within the food service industry. Key responsibilities include managing customer orders, ensuring accurate pricing, supporting the sales team with various tasks like quote creation and sample requests, handling sales inquiries, coordinating sales meetings, and resolving deduction issues. The position also involves data error correction, investigation, and maintaining system integrations. The role requires a proactive approach to identifying and resolving issues, collaborating cross-functionally, and contributing to process improvements. Backup support for other Sales Operations tasks and maintaining organizational documentation are also part of the duties. Responsibilities are subject to change based on evolving business needs.
Requirements
- Four year college degree or commensurate experience related to job accountabilities in business environment
- Ability to prioritize
- Detail-oriented
- Excellent Communication Skills – written & verbal
- Collaboration skills
- Strong project management skills
- Analytical skills
- Articulate
- Professional
- Good follow-up skills
- Good manager of time
- Leadership skills
- Intuitive
Responsibilities
- Price and correct customer orders daily.
- Confirm orders to customers as required.
- Partner with the Pricing Coordinator to ensure pricing is accurately loaded into the system.
- Assist the Sales team with creating and maintaining quotes, list deals, and contracts as needed.
- Support the Sales team with pricing changes and assist in resolving discrepancies between customer pricing and system pricing.
- Assist the Sales team with sample and equipment requests as needed.
- Manage incoming sales calls from Reception by providing basic production information and directing purchase inquiries to the appropriate Sales team member.
- Coordinate sales meeting planning and preparation.
- Support communication and collaboration between the Field Sales and the Deductions team.
- Review weekly “Waiting on Sales” report to identify recurring deduction issues and drive timely resolution.
- Work with salespersons and the AFS Coordinator to resolve contract-related deduction issues.
- Work with salespersons on next steps, ownership and deadlines.
- Meet regularly with the Sales team to review outstanding deductions to minimize write-offs due to aging.
- Work with Sales team to determine resolutions and provide required information to the FS DPA Administrator for routing system updates.
- Work cross-functionally to identify root causes of errors and develop training, processes, and solutions to prevent recurring issues.
- Maintain FSE Sample Integration with CRM and resolve errors during daily uploads.
- Provide backup support for other Sales Operations tasks as needed.
- Maintain and update organizational charts and contact lists.
- Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements.
- Responsible to report food safety and quality issues to management.
Benefits
- Medical premiums as low as $24.00/week
- Paid parental leave time off work
- Employer-paid disability benefits
- 401(k) matching up to 7%
- Free counselling through the Employee Assistance Program
- Employer-paid life insurance
- So much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
