Food Service Operations Manager

SSA Group•New Orleans, LA

1d•Onsite

About The Position

This role is responsible for the day-to-day functions of all food services and programs, with a specific focus on front-of-house operations. The Food Service Operations Manager will work with the Executive Chef on established maintenance schedules for all equipment, provide safety training, and facilitate the maintenance and repairs of facility and equipment. This position supports the Director of Food Service Operations in all operational functions of the Food Department, including inventory processes and invoice processing. The manager ensures overall consistency and high quality across various operations, plans menus based on market trends, customer preferences, and nutritional considerations, and fulfills guest needs quickly and efficiently while resolving complaints effectively. They will also manage merchandising for consistency, impulse sales, and driving per cap, process invoices to the office team, manage payroll and controllable profit within established guidelines, and schedule appropriate staff levels in accordance with budget and business forecast. The role aims to achieve sales, per cap, and controllable budget targets and promote an inclusive and supportive approach within the unit. Additionally, the manager supports the unit in sustainability/conservation efforts and drives community engagement through hiring and giving back initiatives.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Two years Operations Manager experience dependent on sales, more years’ experience may be applicable.
ServSafe or Food Handling Certified.
Must be 18 or older.

Nice To Haves

All education backgrounds eligible

Responsibilities

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
Builds & develops department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
Oversee food service training and integration of all staff according to the onsite handbook and set expectations by your guidance.
Maintain a clean, safe and organized work environment.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Work directly with Executive Chef on execution of food programs, quality and daily oversight.
Maintains a close relationship with the client's staff to ensure a positive working relationship.
Uphold and demonstrate a complete understanding of company policies and procedures.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Set expectations for department under EXTRA Guest Service.
Ensure all cash handling procedures are in effect at all times.
Troubleshoot and maintain POS functionality for daily operation or as necessary.
Build, implement and drive operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
Assumes an active role in upcoming season planning for food concepts, equipment needs and operational excellence.
Responsible for the day to day functions of all food services and programs. With specific focus to front of house operations.
Work with Executive Chef on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control and basic first aid.
Facilitate the maintenance and repairs of facility and equipment.
Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard.
Process invoices so that all vendors are paid within terms.
Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
Ensure SSAfety training(s) completed with all staff upon hire.
Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
Maintains quality and facility cleanliness.
Support department financial forecasts, information flow and management, business processes and organization planning.
Manages merchandising for consistency, impulse sales, and driving per cap.
Process invoices to office team ensuring smooth communication so that all vendors are paid within terms.
Manage payroll and controllable profit within established guidelines.
Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
Schedule appropriate staff levels in accordance with budget and business forecast.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Promote an inclusive & supportive approach at the Unit.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.

Benefits

Full-Time, Exempt
$75 monthly cell phone stipend
Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.
Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
Up to 5 days Paid Bereavement Leave.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.