Food Service Manager

Circle K • Toronto, ON

13d • Onsite

About The Position

The Food Service Manager will lead the build and execution of food service operations within Ontario, driving performance in a fast-paced, high-growth environment. This role is responsible for directly leading and developing a team of Food Service Specialists, while remaining closely connected to day-to-day execution. A strategic and results-oriented leader, the Food Service Manager will oversee the rollout and optimization of food initiatives, ensuring excellence in quality, safety, consistency, and operational efficiency. They will establish scalable processes, drive continuous improvement, and deliver key projects aligned with growth objectives. Working cross-functionally, this role will advance the company’s food strategy, strengthen brand execution, and help unlock the full potential of the business.

Requirements

• Bachelor’s degree in business or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted.
• Proficient in MS Outlook, Excel, PowerPoint, and Word required.
• Five to seven years of experience or more preferred, including at least three years of management responsibility.

Responsibilities

• Innovates the Circle K brand through strategic problem-solving efforts related to our Fresh Food Fast initiatives.
• Collaborate with Marketing/Merchandising team, BU leadership, store leadership, and Global Foodservice subject matter experts to ensure training materials are effective, current, relevant, and compatible with Company policies and standards to maximize future growth of the food category.
• Leads a team of Food Service Specialists to develop, maintain, train, and ensure adherence to all formal operational processes and procedures related to FFF.
• Integrates standards that promote operational adherence to and continual improvement of food safety and HACCP standards.
• Accountable for Ecosure Food Safety Audit passing rates and corrective action resolution.
• Ensures operational compliance with requirements by monitoring and adherence to policies and procedures, and governmental regulations; advises Operations of needed actions.
• Provides Food Safety Management Certification (ServSafe) training and testing for Store Managers and other identified store and field employees within the BU.
• Cultivates a safe and secure working environment through the implementation of safety practices, providing information and training.
• Maintains safe and healthy work environment by abiding to safety policies and procedures; ensuring compliance with federal, state and local requirements.
• Maintains project schedules by monitoring progress, coordinating activities, and resolving problems.
• Monitors and communicates progress related to all FFF deliverables.
• Monitors, evaluates and records training activities and programs effectiveness and makes recommendation for adjustments.
• Recommends changes in products, service, and policy by evaluating results and competitive Developments, to the Food Category team, Merchandise Director, and VP.
• Maximizes store sales by directing and assisting Operations with fresh food merchandising programs, providing information, and recapping promotional activities.
• Utilizes a variety of reports to conduct training needs assessments, schedules and evaluates results and reports back to Operations regarding outcomes and makes recommendations for improvements.
• Performs multiple tasks in a fast paced and detail-oriented environment.
• Provides effective communication to Operations, development team and others involved with the implementation of FFF programs and projects.
• Responds to all inquiries related to assigned projects promptly.
• Performs other duties as assigned, which are likely to vary over time.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Allocates program costs by preparing operational and risk reports for analyses.
• Maintains staff by recruiting, selecting and orienting employees.
• Maintains staff job results by training coaching, counseling and disciplining employees, planning, monitoring, and appraising job results.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks; or participating in professional societies.
• Contributes to team effort by accomplishing determined Financial and Key Result Area targets pursuant to Company Plan guidelines.
• Travel requirement up to 35%

Benefits

• Group Insurance Program: health and dental care, long-term disability, life insurance, health spending account
• Pension Plan
• Share Purchase Plan
• Paid Time Off: vacation days, sick days, and personal days
• Training and Development
• Recognition and Rewards
• Mentorship Program
• Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager