Food Service Lead

Banner Health•South Tucson, AZ

1d•Onsite

About The Position

The Food Service Lead position at Banner - University Medical Center South in Tucson, Arizona, is part of a diverse and inclusive Culinary & Nutrition-Hosp team. This full-time role involves providing leadership to culinary service staff in assigned areas, including the Bistro, catering, and Dr's Lounge, while also working as a team member. The lead will oversee cashiers, cooks, and daily operations during their shift, ensuring quality, regulatory compliance, menu standards, and customer service are consistently met. The role offers an opportunity to work with an established culinary team and grow a career within Banner Health. The ideal candidate will have a food service background, enjoy providing premier customer service, and be a true team player. Banner Health is one of the largest nonprofit healthcare systems in the country, offering a comprehensive academic medical center environment.

Requirements

High school diploma/GED or equivalent working knowledge.
One or more years of experience in similar food and customer service work.
Ability to learn and operate computer software, email, and point of sale systems.
Excellent communication and customer service skills.
Ability to use good judgment in resolving problems and handling employee conflicts.
Previous experience and/or education in a variety of food preparation techniques, and event cooking/meal planning where appropriate.
Ability to inventory food and supplies, count money and perform mathematical calculations.
Ability to learn food handling regulations and pass certification tests as required.
Ability to operate all onsite food service equipment, including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment and hazardous chemicals used in cleaning and sanitation.
Ability to operate office equipment such as computer, phone, fax/copying machine, and retail service equipment such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils.
Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire (for Banner Behavioral Health Hospital employees).
Employees working at Olive Branch Senior Center must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

Previous supervisory experience.
Additional experience in cooking and customer service.
Additional related education and/or experience.

Responsibilities

Independently and effectively leads and oversees daily service while working in various roles in Culinary Services.
Uses good judgment to make appropriate decisions regarding daily work and staff needs.
Appropriately communicates information to management as needed.
Maintains food handling and sanitation standards to meet licensing agency requirements.
Reports potential violations and training needs to management.
Resolves customer problems and supports staff development in customer service skills.
Trains others in work processes and the delivery of customer service.
Inventories food and supplies in assigned areas; determines ordering and food production quantities based upon established par levels and special needs.
Works within budget and food cost guidelines.
Resolves minor issues with vendors.
Prepares all food items as required by production forecasts and recipes.
Performs work in service areas and/or preparation areas at various work stations.
Resolves minor problems with patient menus, trays and/or meal service.
Assists with cleaning and sanitation of equipment and work areas as needed.
May provide training/direction/coordination of food services for catered events and perform billing reporting.
Participates in department meetings and training sessions.
Must be able to work independently while overseeing work of others in any or all areas of Culinary Service operations.
Communicates with and makes decisions for/with customers, visitors, patients, physicians, vendors, drivers, employees and management.