Food Service - Lead

SSA Group, LLC•Denver, CO

1d•Onsite

About The Position

SSA Group partners with zoos, aquariums, museums, and other cultural attractions to integrate dining, retail, and admissions, aiming to increase revenue opportunities across the United States. With 50 years of experience, SSA focuses on sustainability, inclusivity, and innovation, customizing best practices for each partner to elevate industry standards. The company is dedicated to furthering the mission of its partners, ensuring memorable experiences for guests and the communities they serve. The Food Service Lead position is responsible for assisting supervisors in ensuring the smooth operation of restaurant and other food locations, maintaining guest service standards, and upholding safety and quality protocols.

Requirements

Strong interpersonal and communication skills.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates the ability to remain flexible in a fast-paced environment.
Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
All education backgrounds eligible.

Nice To Haves

1 year food service experience preferred.

Responsibilities

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Ensure location (or stand) is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
Assist supervisors with tasks to ensure restaurant and other food locations run smoothly.
Supports restaurant prep (FOH and line) for daily operation.
Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
Participates in safety logs including food temperatures, rotation and waste as necessary.
Ensures proper uniform, hygiene, hand-washing and glove use with self.
Maintains a SSAfe work environment by abiding to all SSAFETY rules.
Follows through daily prep and items lists, as assigned.
Actively helps to support operation in assigned role, supporting holes as necessary.
Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
Remains knowledgeable of all menu items, prices and specials for sharing with guests.
Perform other tasks as deemed necessary.
Maintains a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.