Food Service - Lead

SSA Group, LLC • Royal Oak, MI

6d • Onsite

About The Position

SSA Group partners with cultural attractions to design the hospitality experience journey, freeing partners to remain mission-focused. They bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Their focus is on people, innovation, and operational intelligence to create special moments with lasting impact, referred to as 452 Hospitality.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• An ideal candidate is a team player, personable, professional, upbeat, and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Nice To Haves

• 1 year of food service experience preferred.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure location (or stand) is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Assist supervisors with tasks to ensure the restaurant and other food locations run smoothly.
• Supports restaurant prep (FOH and line) for daily operation.
• Meets daily quick service, food service, safety and quality, availability, merchandising, and guest service standards.
• Participates in safety logs, including food temperatures, rotation, and waste as necessary.
• Ensures proper uniform, hygiene, hand-washing, and glove use with oneself.
• Maintains a SSAfe work environment by abiding to all SSAFETY rules.
• Follows through daily prep and item lists, as assigned.
• Actively helps to support operations in the assigned role, supporting holes as necessary.
• Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicates with the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remains knowledgeable of all menu items, prices, and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintains a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application, as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focuses on opportunities for giving back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed