Food Service Lead

True North•Sunbury, OH

12d•Onsite

About The Position

The Food Service Lead oversees the preparation and presentation of all food items, ensuring compliance with company standards and food safety requirements. This role ensures accurate portioning, timely service, and prompt resolution of guest concerns. The Food Service Lead also manages inventory to meet guest demand and provides direction and support to team members including Food Service Cook.

Requirements

Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must be able to work flexible hours including evenings, weekends, and holidays
Must be able to cover KKC kitchen shifts as needed.
Pass food safety class
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Nice To Haves

Prior experience in food service, kitchen operations, or restaurant environments preferred
Prior experience as a Line Cook or Kitchen Lead preferred

Responsibilities

Prepare, cook, and serve food items in accordance with company standards and food safety requirements
Maintain a clean, safe, and organized food service environment
Deliver prompt, courteous customer service in accordance with company standards
Accurately process customer transactions using point-of-sale systems
Support interior and exterior store duties as needed to support daily operations
Oversee food preparation, cooking, and presentation to ensure quality, consistency, and portion control
Ensure food stations; Hot food cart and roller grill are properly stocked, labeled, rotated, and ready to meet guest demand
Monitor food freshness, holding times, and waste to minimize shrink
Ensure compliance with all food safety, sanitation, and health regulations
Serve as the primary point of contact for food-related guest concerns and resolve issues promptly
Support food inventory management, including ordering support, receiving deliveries, stocking, and rotations
Remove expired, damaged, or unsafe food items
Maintain accurate temperature logs, cleaning schedules, and food safety documentation as required.
Use proper food storage and coding’s
Review food quality to ensure food preparations meets standard operation procedure
Provide guidance and support to team members working in food service
Assist with training new team members and food service cook on food preparation, safety, and sanitation standards
Reinforce proper procedures and escalate concerns to store management when needed
Greet and assist customers, providing food and product recommendations
Assist customers and provide product or service recommendations
Communicate customer feedback, concerns, and complaints to management
Monitor store activity and report suspicious behavior or incidents
Ensure food is displayed and served with adequate quantity during peak operating hours
Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Ensure accurate pricing, labeling, and promotional updates
Explain car wash programs and assist with traffic flow during peak times if applicable
Maintain cleanliness of food service stations, prep areas, and customer-facing areas
Support store operations during high-volume periods or staffing needs
Perform other duties as assigned by management