Food Service Director
About The Position
Aramark Canada is seeking a dynamic and results-driven Food Service Director to lead Food Services, Housekeeping, and Laundry operations within a Long-Term Care environment. This role requires a strong operational leader who understands the unique complexities of healthcare hospitality services and is dedicated to enhancing the quality of life for residents through exceptional service delivery, regulatory compliance, and team development. As the Food Service Director, you will provide strategic and operational leadership for a multidisciplinary team of approximately 35 employees while fostering strong partnerships with our client and healthcare stakeholders. You will play a critical role in ensuring high standards of resident satisfaction, quality assurance, financial performance, infection prevention, and employee engagement.
Requirements
- Minimum 3-5 years of progressive leadership experience within a healthcare environment, preferably Long-Term Care, Seniors Living, Hospital, or Continuing Care.
- Proven experience managing Food Services, Housekeeping, and Laundry operations.
- Demonstrated success leading large teams and achieving operational, financial, and quality goals.
- Strong understanding of healthcare regulations, infection prevention and control practices, Occupational Health & Safety requirements, and quality assurance processes.
- Experience managing budgets, labour planning, and financial performance metrics.
- Exceptional leadership, communication, and relationship-building skills.
Nice To Haves
- Degree or Diploma in Food Service Management, Hospitality Management, Healthcare Administration, Nutrition Management, Facilities Management, or Business Administration.
- CSNM, RD, CHM, CHE, or other healthcare-related professional designation considered an asset.
- Experience working within a contract services environment is an asset.
Responsibilities
- Recruit, mentor, coach, and develop leaders and frontline staff across Food Services, Housekeeping, and Laundry operations.
- Create a culture of accountability, collaboration, recognition, and continuous improvement.
- Support succession planning and employee development initiatives.
- Foster an engaged workforce focused on service excellence and resident satisfaction.
- Oversee daily Food Services, Housekeeping, and Laundry operations within a healthcare setting.
- Ensure all departments consistently meet operational, financial, quality, and safety objectives.
- Monitor key performance indicators and implement action plans to drive improvements.
- Lead departmental audits, inspections, and quality assurance programs.
- Collaborate with interdisciplinary healthcare teams to support resident care and service excellence.
- Champion a resident-centered approach to hospitality services.
- Build and maintain strong working relationships with residents, families, client representatives, and healthcare partners.
- Ensure services reflect the needs, preferences, and expectations of residents and stakeholders.
- Address concerns promptly and implement sustainable solutions.
- Maintain compliance with provincial healthcare regulations, infection prevention and control standards, workplace health and safety requirements, and Aramark policies.
- Ensure readiness for regulatory inspections, accreditation reviews, and client audits.
- Promote safe work practices and a culture of safety throughout all departments.
- Develop and manage operating budgets, labour plans, and financial forecasts.
- Analyze financial results and implement cost-control strategies while maintaining service quality.
- Identify efficiencies and opportunities for operational improvement.
- Participate in capital planning and equipment replacement initiatives.
Benefits
- Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
- Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more.
- A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark.
- Aramark’s Employee Assistance Program for confidential resources and support for you and your family.
- Access to Employee Resource Groups (ERGs).
- Discounts on everyday products and services.
- Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
- Clear career path planning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
