Food Service Associate (Full-Time)

Wilfrid Laurier University•Waterloo, ON

7d•CA$18 - CA$19•Onsite

About The Position

This position involves interacting with the public in a friendly and efficient manner, while delivering quick, accurate and clean service using a team approach. Employees must adhere to food standards and health and safety practices. This position requires the incumbent to stand continuously, moving around the kitchen or service area and possibly in and out of freezers and/or refrigerators. The work environment can be warm, noisy and occasionally crowded.

Requirements

Strong knowledge of POS system and operating procedures
Excellent customer service skills
Exceptional communication skills
Excellent Time Management Skills
High attention to detail
Team orientated
Continuously striving for improvement
Must be able to work in any area of the restaurant when needed and to operate a computerized POS system/cash register.
Ability to lift 10 – 30 pounds

Nice To Haves

Previous experience in a food service operation is beneficial
Knowledge of industrial cooking equipment or coffee equipment is preferred

Responsibilities

Preparing food and beverages at any of our facilities.
Use of industrial cooking and beverage equipment
Maintains high quality food preparation keeping waste to a minimum
Organizing and stocking of station over the course of your shift
Maintains a clean station and completes duties on daily cleaning sheets
Communicate with Customers, Clients and Employees in a professional positive manner
Adheres to FIFO and Day Dot practices on all product used
Set up and tear down of multiple catering orders daily
Maintaining open communication with the Catering Manager in regards to catering orders, inventory needs, etc.
Make trays, sandwiches and other catering items as required
Ensure daily consistency and customer service objectives/satisfaction are met or exceeded
Set up of stations as required
Operate cash register when required
Assist on different stations in Fresh Food Company as necessary
Maintain Catering standards
Daily sign off of: production sheets, temp logs, waste logs, cleaning sheets
Other duties as assigned
Follow the “WEST” model for customer service (welcome, engage, smile and thank you) while taking orders and requests
Interact with customers at station and exceed their service expectations
Follow and adhere to all food services policies and procedures, including, but not limited to: FIFO and Day Dot practices, Food temperature checks, Quality checking (i.e. expiration dates)
Adhere to all government/University policies and legislation, including but not limited to: Food Safety and Sanitation, Occupational Health and Safety, Workers Compensation, Employment Standards, Human Rights & Labour Law and Harassment