HCVR Food Service Associate, Brew Brothers (Part Time; Varied Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

7d•Onsite

About The Position

The Food Service Associate delivers an exceptional dining experience by providing prompt, friendly, and attentive table service to all guests. This role greets guests, takes and delivers food and beverage orders, processes payments accurately, and ensures each table receives consistent, high‑quality service throughout the visit. The Food Service Associate maintains a clean and organized work environment, completes required side work, supports responsible alcohol service, and assists teammates as needed to ensure smooth restaurant operations. The position upholds all regulatory, departmental, and company policies while promoting the service culture, values, and Code of Commitment of Caesars Entertainment.

Requirements

Must be 21 years of age or older.
Strong guest service skills.
Strong communication skills.
Strong decision-making skills.
Strong teamwork skills.
Able to multitask.
Able to prioritize.
Able to work closely with others.
Adaptable.
Eager to learn.
Receptive to direction.
Professional appearance with high personal hygiene standards.
Proficient with Microsoft applications, including Excel.
Extremely detail-oriented.
Strong work ethic.
Desire for continued growth.
Able to remain mobile throughout the casino.
Able to stand for extended periods.
Able to perform frequent physical movements.
Able to lift and carry up to 25 pounds.
Possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.).
Able to respond to visual and auditory cues.
Effective in fast-paced, high-pressure environments.
Able to communicate clearly in English.
Able to follow instructions accurately.
Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke).
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

A high school diploma or GED is preferred.
Six months of prior food service experience is preferred.

Responsibilities

Deliver prompt, friendly, and attentive table service to all guests.
Greet guests, take and deliver food and beverage orders.
Process payments accurately.
Ensure each table receives consistent, high-quality service.
Maintain a clean and organized work environment.
Complete required side work.
Support responsible alcohol service.
Assist teammates as needed to ensure smooth restaurant operations.
Uphold all regulatory, departmental, and company policies.
Promote the service culture, values, and Code of Commitment of Caesars Entertainment.
Demonstrate the organization’s mission, values, ethics, and service culture through daily actions and interactions.
Support departmental goals by following established procedures, standards, and work practices.
Identify basic issues or inefficiencies and communicate them to supervisors.
Perform daily tasks accurately, efficiently, and in accordance with departmental procedures and quality standards.
Follow direction on task assignments, workflow priorities, and operational requirements.
Maintain compliance with policies, safety guidelines, and regulatory requirements, reporting concerns promptly.
Use resources responsibly by minimizing waste, following inventory procedures, and maintaining proper documentation.
Meet performance expectations related to productivity, accuracy, and service quality.
Support process improvements by adopting new procedures and providing feedback.
Provide friendly, professional, and responsive service that reflects the organization’s brand and service expectations.
Assist guests, Team Members, or internal partners promptly and courteously, escalating concerns when needed.
Help maintain a clean, organized, and welcoming environment.
Contribute to a positive, respectful, and collaborative work environment through teamwork and open communication.
Participate in training and skill‑building activities.
Demonstrate reliability, accountability, and professionalism.