1232 - FOOD SERVICE ASSOCIATE - DURBIN PAVILION

GATE HR • Saint Johns, FL

65d • Onsite

About The Position

The Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for our guests by performing routine food preparation and customer assistance. This role collaborates with the Store Kitchen Manager and Store Manager to control store operations and inventory. The associate assists customers with finding products and provides product information by assisting with food preparation as directed, and operating food production equipment as required to complete tasks. They stock coolers and shelves, ensure a high level of cleanliness and organization at the store, and perform minor maintenance and repairs on store equipment. The Food Service Associate operates the register to process cash and credit card payments and assists in training new and existing team members on food preparation, customer service, and kitchen safety procedures.

Requirements

• Must successfully complete a pre-employment drug screening and background check.
• Must be able to work a flexible schedule, including weekends and holidays.
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members.
• Must be detail-oriented and have strong organizational skills.
• Must be able to stand for extended periods of time.
• Must be able to lift, carry, and move up to 50 pounds.
• Must have the ability to perform repetitive movements over long periods of time.
• Must be able to bend, kneel, stoop, and reach (including overhead).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals for food service equipment.
• Must possess basic mathematic knowledge.
• Must be able to effectively follow all safety and sanitation guidelines and regulations to ensure quality food service.
• Must have strong customer service skills.
• Must gain product knowledge through training to assist customers and to ensure their selection is properly stocked.

Nice To Haves

• Previous successful job experience in a convenience store, restaurant / fast food or related environment.
• Knowledge of Food Safety.

Responsibilities

• Ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for guests.
• Performs routine food preparation and customer assistance.
• Collaborates with the Store Kitchen Manager and Store Manager to control store operations and inventory.
• Assists customers with finding products and provide customers with product information.
• Assists with food preparation as directed.
• Operates food production equipment as required to complete tasks.
• Stocks the coolers and shelves.
• Ensures a high level of cleanliness and organization at the store.
• Performs minor maintenance and repairs on store equipment.
• Operates register to process cash and credit card payments.
• Assists in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
• Greets customers and assists customers with questions about products or services GATE offers.
• Ensures a friendly and efficient checkout experience for customers.
• Handles all payments following all GATE policies.
• Contributes to a positive and supportive team environment.
• Communicates accurately and positively to customers and other staff, to include by addressing inquiries and resolving complaints.
• Reinforces/abides and may interact with Federal, State, Local law rules and regulations including company policy.
• Maintains or is willing to obtain Food Safety Certification.
• Utilizes organizational skills to continually provide customers with a clean and well-stocked store.
• Performs minor repairs and maintenance of store food equipment while ensuring food quality and maintaining commercial kitchen cleanliness, including sanitizing surfaces, properly storing ingredients, and following hygiene protocols.
• Maintains a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers.
• Follows all food safety regulations, including proper food handling, storage, and temperature control.
• Properly stores and rotates ingredients to minimize waste and ensure freshness.
• Prepares made-to-order food items according to the set menu, following standard recipes and portion guidelines.
• Accommodates customer requests for menu customizations while maintaining food quality and consistency.
• Provides friendly and efficient service, assisting customers with menu choices and answering questions about ingredients and preparation methods.
• Ensures proper portion control and presentation of all food items.
• Performs any additional tasks requested or assigned by the Kitchen and Store Managers.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed