FOOD SERVICE AND DELI CLERK

MOUNTAIN VIEW CO-OP•Black Eagle, MT

3d•Onsite

About The Position

The Food Service / Deli Clerk (FSD) is typically the first point of contact for Mountain View Co-op (MVC) customers. The FSD must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The FSD must embrace and exhibit MVC’s philosophy and culture of customer service.

Requirements

Knowledge and understanding of: Customer service
Organization
Basic math
MVC products and purposes
Safety rules, procedures, and practices
Ability to establish effective working relationships with management, co-workers, and the general public.
Report to work on-time and as scheduled.
Communicate effectively with others in both technical and non-technical terms.
Follow verbal and written instructions.
Work varied shifts and days as required of the position.
Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers.
Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials.
Manual dexterity that permits the employee to operate kitchen equipment, handle products, and prepare food.
Ability to lift 30 pounds.
Ability to walk, stand, and reach for the duration of the shift.
Ability to occasionally stoop, kneel, and climb.

Nice To Haves

Prior customer service experience

Responsibilities

Establish and maintain a positive customer service experience.
Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions.
Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene.
Wear appropriate items for safe food handling, including gloves and hair net.
Handle any customer complaints in a prompt and professional manner.
Provide feedback to Managers.
Ensure the deli is properly stocked and faced.
Ensure that perishable products are rotated and refrigerated as required.
Maintain a clean, sanitary, and orderly area.
Keep freezer clean and organized.
Mark all freezer items with date.
Be aware of all promotions and specials.
Inform customers of promotions and specials, and suggest related products for purchase.
Inform all customers of any safe product handling procedures.
Prepare Hot Stuff deli foods.
Ensure location is abiding by all proper waste management procedures.
Maintain accurate cash control.
Follow MVC’s credit policy.
Mark items with correct code and pricing.
Assist in any facility and equipment maintenance when applicable.
Practice and encourage food safety and workplace safety.
Other duties as assigned.