Food Server

Arizona Charlie's•Decatur, AZ

2d•Onsite

About The Position

As the Food Server, you play a key role in creating a fun and engaging tavern experience by delivering exceptional service and personalized food and beverage recommendations. You are responsible for presenting menus, taking accurate orders, and ensuring each guest enjoys a warm, memorable visit. Your expertise in menu knowledge, drink pairings, and hospitality helps drive guest satisfaction and supports overall team success.

Requirements

6 months of experience in a full-service dining venue
Ability to follow instructions and complete tasks accurately in a fast-paced environment
Strong communication skills and willingness to work as part of a team
Committed to fostering a respectful, inclusive, and safety-conscious work environment
Proven experience delivering high-touch guest service in a fun, high-energy environment
Ability to multitask and maintain composure in a high-volume setting
Comfortable with self-banking and cash handling
Previous experience using POS systems, computers, and calculators
Ability to access and input information using a moderately complex computer system
At least 21 years of age
High School Diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards Required based on property location or regional regulations

Responsibilities

Provide timely and courteous guest service consistent with the company's guest service culture
Enthusiastically demonstrate knowledge of beer, spirits, and wines
Present menus, utilize suggestive selling techniques, and answer guest questions regarding food and beverage options
Accurately take beverage and food orders and input into POS system using Universal Seating guidelines
Handle payment transactions and ensure correct change or receipt is provided; obtain required guest signatures
Resolve guest complaints promptly and report concerns to management
Assist team members with food running, side work, and drink service when needed
Maintain cleanliness, sanitation, and organization of assigned work areas
Respond to guest inquiries about hotel services and local attractions
Ensure all food is served in accordance with health, safety, and sanitation regulations
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned