Food Safety & Compliance Specialist

Jenis Splendid Ice Creams. • Columbus, OH

7d • Hybrid

About The Position

This role plays an important part in ensuring our products, processes, and Shops operations meet food safety, quality, and regulatory standards while supporting innovation and continuous improvement. The ideal candidate will exemplify the talent, hustle, guts, resilience, and empathy for which we recruit. In this role, you’ll support new product development by providing the regulatory and product information needed to create new packaging and participating in product scale-ups as needed. You’ll also support our Shops channel by providing regulatory guidance, monitoring pest control reports, and helping develop training materials for new and existing processes. A key part of this role is using customer feedback to identify trends and opportunities for improvement. You’ll help turn those insights into meaningful improvements across our suppliers, production partners, product formulations, and internal production facility. This position follows a hybrid schedule, with Mondays and Fridays working from home and Tuesdays, Wednesdays, and Thursdays working from our Columbus office.

Requirements

• B.S. degree in Food Science, or a related field
• Intellectually curious and highly detail-oriented.
• A self-starter with a strong sense of ownership
• Exhibits Jeni’s Core Values of: Talent, Hustle, Guts, Resilience and Empathy
• Customer service experience or experience supporting internal teams
• Strong teamwork and collaboration skills
• Ability to problem-solve and find solutions

Responsibilities

• Entering data to support development of nutrition panels and ingredient statements to support development of product packaging.
• Generating UPCs for new products and maintaining a GS1 database for existing products.
• Acting as the primary technical contact for the Shops team. This support includes regulatory guidance, quality management, food safety, and new product development for shops.
• Works with the Senior Food Safety and Quality Assurance Specialist to resolve issues.
• Monitoring and analyzing customer and scoop shop feedback. Reviews data daily, noting trends, severity of consumer feedback, and provides quarterly summaries of feedback trends to the Leadership Team.
• Uses data to drive product improvements.
• Flags trends to the Senior Food Safety & Quality Assurance Specialist and works closely with them to investigate issues and drive improvement.
• Monitoring production partner specification compliance via review of CoAs and retention sample evaluation.
• Verifying that food safety and quality assurance procedures are being followed in the R&D kitchen via observation, documentation review, and occasional investigations.
• Monitoring production partner and supplier compliance, occasionally traveling (approximately once a quarter) to production partner sites to meet with their teams and observe Jeni’s production runs.

Benefits

• Competitive compensation
• Excellent insurance (health, dental, vision)
• Paid time off, including sick, vacation, and holidays
• 401k participation and 4% match on 401k contributions after 3 months of employment
• A one-month paid sabbatical after 3 years of continuous service
• Annual paid day to volunteer for a non-profit organization that matters to you
• 50% discount at Jeni’s Scoop Shops and online

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level