Food Runner

Churchill Downs Incorporated•Louisville, KY

12d•Onsite

About The Position

The Food Runner is responsible for the efficient flow of orders from the kitchen to the servers and/or guests. They set the pace and flow of the kitchen to ensure that all dishes are properly prepared and served at the correct temperatures. They also ensure that guests get all their food at the same time, whenever possible, and will suggest service recovery plans where applicable.

Requirements

Works on the floor 100% of the time with a “hands-on” mentality for guest service
Maintain interpersonal working relationships among all Team Members and the public
Excellent verbal and written communication skills
Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
Outstanding coordination and multitasking abilities
Ability to remain calm under stressful situations
Strong leadership and communication skills
Self-motivated with attention to detail
Strong analytical skills
Must be able to navigate stairs for an entire shift
Must be able to lift upward of 50lb
Knowledge of menu items and service as well as overall restaurant operations
Available to work when needed, including weekends, holidays, and nights
Black Non-slip shoes required.
One to two years high volume at a Multi-unit operation
High school diploma required.
Able to obtain and maintain a valid Kentucky gaming/racing license

Responsibilities

Manages the flow of finished products from the kitchen to the guest
Assist in organizing order tickets and proper placement of food on food trays
Ensure orders are being prepared with the correct priority
Collaborate with the culinary team to ensure established recipes are adhered to and standards are being met consistently
Delivers orders/running food to maintain prompt service to guests
Addresses food/beverage or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction
Uses a hot box for food delivery promptly
Inspect the premises according to quality and sanitation standards and assist in overall cleanliness
Transfer important information between the kitchen and the wait staff
Eliminate obstacles in service, food preparation lines, or dishwashing
Must be knowledgeable of all health department standards and use good hygiene practices
Support bussers/servers in their tasks as assigned
Other duties as assigned by the supervisor or department manager