Food Runner (PRIME)

Gila River Resorts & Casinos•Chandler, AZ

2d•Onsite

About The Position

This position will assist the food servers in cleaning, marking, resetting tables and keeping the side stations clean and stocked as well as demonstrating the GILA WAY. The role involves promoting and providing excellent guest service experiences, greeting guests warmly, maintaining eye contact, and communicating professionally. The Food Runner supports servers by running food and drinks, maintaining a clean and safe work area, and ensuring a hygienic and organized environment. This includes stocking supplies, cleaning menus and glassware, and sanitizing tables. The position also involves clearing and cleaning tables and surrounding areas discreetly, preparing non-alcoholic beverages, and interacting pleasantly with guests while responding to special requests. A professional and tidy appearance is required, along with full menu knowledge to describe items to guests. Dependable work attendance is essential.

Requirements

High School Diploma or equivalent preferred.
Experience working in a fast-paced, high volume fine dining, casual food service, and/or nightclub is preferred.
Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale cash/credit transactions, cash reconciliation and product inventory.
In-depth wine and alcohol knowledge preferred.
Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with guest, Listen actively to our guest, Appreciate our guest.
Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
Ability to establish and maintain effective working relationships as well as to gain the cooperation of guest and fellow team members.
Strong interpersonal and communication skills, both written and oral.
This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations and technical rules relevant to their responsibilities.

Responsibilities

Promotes and provides excellent guest service experiences to both internal and external guests.
Greet guests with a warm smile, maintain eye contact, and communicate in a professional and pleasant demeanor. Treat all guests with maximum courtesy.
Support food servers by running food and drinks as instructed by food server and/or management.
Consistently maintains clean and safe work area for guest, self and other team members.
Maintain a clean, hygienic, and organized work environment including fully stocking supplies, cleaning menus, glassware and dishware, and sanitizing tables, etc.
Clears and cleans tables, chairs, counters and surrounding areas in a discrete manner.
Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
Interacts pleasantly with all guests, while responding quickly to special requests.
Maintains a professional and tidy appearance at all times.
Maintains full menu knowledge and able to describe to guests.
Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
Performs other special projects and duties as assigned.