Food Runner

BHC•Sorelle, TX

12d•Onsite

About The Position

The Food Runner at Sorelle is responsible for overseeing table maintenance, maintaining the flow of service, and assisting the servers in the dining room. Duties include delivering food to tables, describing the dishes to guests, performing tableside service, monitoring guest satisfaction, and assisting the kitchen in expediting the service process. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

Requirements

Must be able to speak, read, write, and understand the primary language(s) used in the workplace
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Must possess basic computational ability
Must possess basic computer skills
Knowledge of the appropriate table settings and service ware
Ability to describe all menu items, prices, and methods of preparation
Ability to use suggestive selling techniques to encourage the guests to choose items that are house specialties
Must have complete knowledge of and use the service guidelines outlined in the Food Runner/Back Server Manual
Must have complete knowledge of products and specifications that are outlined in the dinner menu matrix and cuisine manual
Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length
Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously
Must be able to exert a well-paced ability to reach other areas of the building on a timely basis
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently
Must be able to exert well-paced ability in limited space
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening & hearing abilities, and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Requires manual dexterity to use and operate all necessary equipment
While performing the duties of this job, the Food Runner is regularly required to stand, walk, sit, talk or hear
Frequently it is required to use arms & hands to finger, handle, reach or feel objects, tools or controls
Food Runner is occasionally required to stoop, kneel, crouch or crawl
The Food Runner must be able to lift and/or move up to 30 pounds
The Food Runner must be able to work in a standing position for long periods
The Food Runner must be able to safely lift and easily maneuver plates, cases of water, chairs and dining room tables

Nice To Haves

Further duties not currently listed in this outline may be added at the manager’s discretion.

Responsibilities

Overseeing table maintenance
Maintaining the flow of service
Assisting servers in the dining room
Delivering food to tables
Describing dishes to guests
Performing tableside service
Monitoring guest satisfaction
Assisting the kitchen in expediting the service process
Performing all side work applicable to the assigned station
Participating in Pre-Shift meetings and learning new menu items
Welcoming all guests and ensuring guests receive responsive, professional, and gracious service always
Describing dinner features as needed (including changes and additions)
Answering any questions about the menu, specific food items, the wine list, or any other inquiries the guest may have
Liaising with the server to always ensure communication about the wants and needs of guests
Understanding the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
Assisting the Chef in expediting the food to the dining room
Being aware of all upcoming orders and the status of tables expecting food
Using position numbers and proper spiels
Keeping expediter station and the kitchen stocked with plates, plate wipes, doilies, etc. throughout service
Ensuring that all food and products are consistently prepared and served according to the restaurant’s standards
Maintaining a clean, safe environment always in the Dining Room and all service stations
Fully understanding and complying with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests