Food Runner (48552)

Hotel Oceana Santa Monica • Santa Monica, CA

1d • $25 - $25 • Onsite

About The Position

This is a unique and exciting opportunity to join the team as a Food Runner at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 million complete transformation. The restaurant will be newly renovated and relaunched with a brand-new concept and dining room design by Martin Brudnizki. The restaurant will feature a refreshed dining concept inspired by Santa Monica’s lush natural beauty. Expect an inventive menu, artfully prepared plates, and handcrafted cocktails to join a curated wine list—all resulting in a Southern California dining experience beyond compare. We are now seeking motivated and enthusiastic professionals to join our team as integral members. We are committed to providing exceptional service and unforgettable experiences, catering to discerning travelers from around the globe. We are seeking a Food Runner to efficiently and accurately deliver food orders from the kitchen to customers' tables or rooms, playing a crucial role in ensuring a smooth and enjoyable dining experience. Apply today! Then, check your phone and email messages frequently for a message about scheduling a brief phone interview.

Requirements

• High school diploma or GED, or equivalent work experience in the hospitality industry is preferred.
• Food handling certification (ServSafe) is required.
• Treats all guests with the highest level of concern and care.
• Demonstrates a natural disposition towards personal and public safety.
• Operates from a place of integrity, honesty, and ethics.
• Has broad knowledge of local restaurants, nightlife, museums, current events, and attractions.
• Must be able to provide accurate and precise directions.
• Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled.
• Excellent verbal and written communication skills with the ability to write and speak clearly.
• Treats everyone with respect and dignity.
• Accepts responsibility and takes ownership of tasks.
• Follows through on commitments.
• Takes initiative and maintains confidentiality.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet goals and deadlines.
• Ability to function well in a fast-paced, high-volume environment.
• Must conform to hotel dress and grooming standards, which include meeting the hotel’s dress code, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.

Nice To Haves

• Some experience in a fine dining environment is helpful in understanding and acclimating to the restaurant's food service delivery program.

Responsibilities

• Efficiently and accurately deliver food orders from the kitchen to customers' tables or rooms.
• Play a crucial role in ensuring a smooth and enjoyable dining experience.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Deliver a high-quality service program and ensure guest satisfaction.
• Engage guests and team members with a friendly, efficient, and high-touch approach.
• Appropriately address guest concerns and escalate complaints as needed.
• Maintain and enforce company standards regarding operational processes and procedures related to the hotel’s food and beverage outlets.

Benefits

• Medical
• Dental
• Vision
• 401(k) retirement savings account
• Basic life insurance options
• 80 hours of vacation in the first year
• Up to 80 hours of paid sick leave per year
• Holiday pay (if working) or paid holidays (if scheduled off) for six annual holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED