Food Runner - Plum Lounge
About The Position
The incumbent in this position is responsible for delivering food and guest supplies to guests in a pleasant, upbeat and efficient fashion. Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. The Seminole Tribe of Florida established Seminole Gaming in 1979, and acquired Hard Rock International in March 2007. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
Requirements
- 1 year of food and beverage industry experience.
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must have and maintain a valid food handlers certification.
- Excellent menu knowledge.
- Excellent multitasking and prioritizing skills.
- Table service procedures and table etiquette.
- Excellent customer service/ hospitality skills.
- Ability to communicate effectively with all levels of employees and guests.
- Ability to stand throughout an eight- hour shift.
Nice To Haves
- Continue your education as it relates to food, wine, beer, spirits, and service technique.
Responsibilities
- Running food from expo to table
- Pre-bussing
- Clearing tables
- Resetting tables
- Pouring water
- Running beverages
- Describes briefly each dish as it is served to the table, stating the name of the dish and 2 notable ingredients.
- Answers any additional questions that the guest may have.
- Provides superior guest service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
- Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
- Anticipates, identifies, and provides for guest needs.
- Performs inventories and other duties as assigned.
- Receives clean china, silverware and glassware from dishwashers to polish and stock.
- Quickly delivers food from the kitchen to guests as instructed by management and chefs.
- Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
- Prepare and serve nonalcoholic beverages including but not limited to soda, juice, tea, coffee and espresso beverages.
- Perform work regularly and predictably.
- Responsible for cleaning and sanitizing work and public spaces.
- Other duties as assigned.
- Attend seminars when needed.
- Actively participate in trainings and educational experiences.
- Occasionally research product and provide information to educate the service team.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
