Food Runner - Soho Beach House Miami

Soho House & Co. • Miami Beach, FL

3h • Onsite

About The Position

The role of a Runner at Soho House involves a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between the kitchen and servers. A Runner also assists servers in providing quality hand-plated service to all guests. The goal is to provide members and guests with outstanding customer service and actively help to improve their overall dining experience. A successful Runner thrives in a fast-paced environment, can problem-solve in high-pressure situations, and remain calm, approachable, and professional.

Requirements

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Responsibilities

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Benefits

• Medical, Dental & Vision
• Retirement fund with a 2% match
• Sick day's + vacation days
• Career Development opportunities
• Mentoring, apprenticeship, local outreach and sustainability programs
• Extensive range of internally and externally run courses
• Access to monthly calendars for trips, training's and events
• Access to monthly team events
• Substantial meal free of charge whilst on duty

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed