House Without A Key - Food Runner (Part-Time)

Halekulani Hotel•Honolulu, HI

8d•Onsite

About The Position

As an integral part of a team, the Food Runner is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to expediting food orders, prepare food trays and deliver food orders to tables according to hotel specifications. Communicate with kitchen of food order and special request for prompt efficient delivery.

Requirements

Minimum one (1) year experience as a Restaurant Server/ Expediter/Food Runner
Minimum 18 years of age to serve alcoholic beverages.
High school diploma or equivalent vocational training certificate.
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages.
Must be of legal age in the County of Honolulu to serve alcoholic beverages.
Ability to anticipate guest needs; respond promptly and acknowledge all guests.
Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
Ability to maintain positive guest relations at all times.
Well organized and maintain concentration and think clearly when expediting food order for up to 20 tables within any given period.
Suggestively sell restaurant menu items, beverages, and wine.
Maintain good coordination while serving orders quickly.

Nice To Haves

Certification of previous training in liquor, wine and food service preferred.

Responsibilities

Maintain complete knowledge of and comply with all department policies and service and procedures and standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Anticipate guest needs, respond promptly and acknowledge all guest, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Attend Pre-Meal meetings.
Arrange and expedite food orders accordingly and prepare food tray for delivery.
Deliver food orders to tables and serve guest within the standards of the hotel.
Verify all food orders and special request with servers to ensure preparations of food orders are correct and to the specifications of the guest request.
Make all variety of coffee.
Serve all food courses promptly, efficiently and courteously.
Guide the kitchen of preparation of food orders to ensure optimum service to guest.
Clear each course.
Remove soiled wares from the table as assigned and transport to the dishwashing area.
Thank guest and invite them to return.
Serve coffee, tea and other designated non-alcoholic beverages.
Remove solid wares and other items from tables assigned promptly without inconveniencing guest.
Ensure all appropriately silverware and side plates are set when serving food orders to a table.
Check all orders is plated up according to the plating guide, wipe all drips and spills as needed.
Prepare wooden tray with food orders ensuring all needed condiments, garnishes and proper utensils are included.
Complete closing duties as assigned: Kitchen Hot & Cold line. Properly breakdown and store all reusable goods. Clean all equipment. Wipe down soup station and counters. Marry and restock condiments Lock all kitchen refrigerators. Send all food covers to dishwasher. Bring all utensils (soup, pasta, saimin and teaspoons, steak knives) and chinaware (B&B plates, saucers, soup bowls & soup saucers) to the back office for storage. Restock items for next service. Breakdown side stations. Inform manager of any shortage of supplies and equipment.
Communicate all issues, incidents, and food order delays with the kitchen.
Secure all supplies at end of shift.
Leave duty after reporting to Manager on duty.
Perform all other duties as may be required or assigned.