Food Runner - Rise

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

36d•Onsite

About The Position

Under the direction of the Rise Assistant Manager, food runners serve meals to guests while ensuring a positive guest experience. The Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

Minimum 1 year related experience in a high volume food service restaurant.
Must be able to carry trays that weigh a minimum of 10lbs. on one arm.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Table service restaurant experience preferred.

Responsibilities

Serves all guests according to established standards of service.
Delivers all items in a timely and courteous manner.
Assist servers and bussers as necessary with established pre-bus and pre-set standards.
Communicates customer requests to assigned server.
Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers.
Knowledgeable of restaurant (ordering) systems; expediting systems.
Communicates with kitchen expeditor; checks order duplicates for correctness; communicates discrepancies to the expeditor.
Completes all set-up and closing duties in a timely fashion.
Is familiar with all menu specifications and abbreviations.
Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Adheres to food & beverage policies, procedures, state liquor laws and all related manual material.
Promotes positive public/employee relations at all times.
Performs all other related and compatible duties as assigned.