Food Runner / Concierge
About The Position
The Concierge / Food Runner is a dual-role position responsible for delivering exceptional guest service in both the restaurant and Club Lounge. This associate will work as a Food Runner during restaurant service periods, ensuring timely and accurate delivery of food, while also serving as the Club Lounge Concierge during scheduled Social Hour shifts, providing a welcoming atmosphere and personalized guest assistance. This position requires an outgoing personality, attention to detail, and the ability to multitask while maintaining Marriott and Sheraton service standards.
Requirements
- Outgoing personality
- Attention to detail
- Ability to multitask
- Maintain Marriott and Sheraton service standards
Responsibilities
- Deliver food from the kitchen to guests quickly, accurately, and professionally.
- Verify each order for accuracy before leaving the kitchen.
- Communicate with servers and kitchen staff regarding guest requests and special dietary needs.
- Assist with clearing tables and resetting dining areas as needed.
- Maintain cleanliness of service stations, expo areas, and dining room.
- Refill water, assist guests when appropriate, and anticipate service needs.
- Follow all food safety and sanitation guidelines.
- Support restaurant operations during busy meal periods
- Welcome guests into the Club Lounge with a warm, genuine greeting.
- Set up and break down the evening Social Hour according to brand standards.
- Monitor food and beverage presentation, replenishing items as necessary.
- Keep the lounge clean, organized, and well-stocked throughout service.
- Interact with guests, answer questions about the hotel, local attractions, dining, and transportation.
- Assist guests with simple requests and direct more complex issues to the Front Desk or Manager.
- Ensure all food displays meet health and safety standards.
- Maintain a professional and hospitable atmosphere that encourages guest engagement.
- Record inventory shortages or maintenance concerns and report them promptly.
- Close and secure the lounge following established procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
