Food Runner/Busser - The Publisher, Fredericksburg VA
About The Position
Delivering of food items to the appropriate guest at the appropriate table in a timely manner. Assisting wait staff in service of food items in such a way to ensure the highest guest satisfaction. Knowledge of all menu items to ensure that the proper menu item is delivered to the proper guest. Organizing order tickets to ensure proper coursing. Folding napkins at the beginning of service and ensuring that unfolded table linen is stored properly. Making sure food runner station is stocked with appropriate silverware and serving utensils. Performing table side service when needed. Clearing trays of dirty dishes from the dining room and transporting to dishwasher when needed. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Perform any general cleaning tasks using standard hotel/restaurant cleaning products as assigned by supervisor to adhere to health standards. Perform all assigned side work to include restocking of food runner station with appropriate supplies and utensils. Perform other duties as requested, such as cleaning unexpected spills, answering telephones and handling special guest requests, greeting and seating guests and ensuring guest satisfaction Attend required meetings.
Requirements
- High School diploma /Secondary qualification or equivalent.
- Knowledge of the appropriate table numbers and guest seat numbers.
- Knowledge of all menu items.
- Ability to understand and communicate English to comprehend and respond to basic guest requests.
- Ability to understand written English to read any caution or safety notices.
- Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
- Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.
- Strong communication skills.
- Reading and writing abilities.
- Basic math skills.
- Problem-solving, reasoning, motivating, and training abilities.
- Ability to work a flexible schedule including nights, weekends and/or holidays.
Nice To Haves
- One-year of front desk/guest service experience is strongly preferred.
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt sales processes and systems.
- Being passionate about people and service.
Responsibilities
- Deliver food items to guests in a timely manner.
- Assist wait staff with food service to ensure guest satisfaction.
- Ensure correct menu items are delivered to the correct guests.
- Organize order tickets for proper coursing.
- Fold napkins and store table linen.
- Stock the food runner station with silverware and serving utensils.
- Perform table side service as needed.
- Clear dirty dishes from the dining room and transport to the dishwasher.
- Perform general cleaning tasks according to health standards.
- Restock food runner station with appropriate supplies and utensils.
- Handle special guest requests, answer telephones, and greet and seat guests.
- Attend required meetings.
Benefits
- Hourly rate of $8.00 + Tips
- Team Driven and Values Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Life insurance
- Parental leave
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
