The Grille - Food Runner/Busser

The Broadmoor•Colorado Springs, CO

6d•Onsite

About The Position

As a Food Runner/Busser, you will provide meticulously synchronized, high-standard table service. This role focuses heavily on formal etiquette, precise menu knowledge, and anticipatory guest care to match a premium establishment’s atmosphere. You will act as a bridge between the culinary and service teams, deliver dishes with exact positioning, and maintain an immaculate dining environment without disrupting the guest experience. Learn more about Broadmoor here.

Requirements

Minimum of a high school diploma or General Education Degree (GED) equivalent.
Strong memory or focus for seat numbers, food allergens, and cleanliness standards.
Ability to carry heavy polished trays smoothly through crowded dining rooms.
Ability to stand and walk for long shifts, bend, reach, and lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

Nice To Haves

Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.

Responsibilities

Deliver courses simultaneously with the service team.
Place plates exactly as instructed by the lead, ensuring protein placement faces the guest.
Memorize the complete menu, daily specials, and complex ingredient profiles.
Identify and accurately announce dishes upon presentation.
Adhere strictly to ticket notes regarding guest allergies.
Ensure correct placement and absolute safety during delivery.
Clear plates, glassware, and flatware silently between courses using proper fine dining clearance etiquette and after guest leave.
Wipe down, sanitize, and dry tables, chairs, and booster seats.
Set tables promptly with exact symmetry.
Mark table with clean linens, silverware, glassware, and condiments for incoming guests or course.
Keep service side-stations clean, organized, and re-stocked with everything necessary for the service.
Greet guests warmly, answer menu questions, and fulfill immediate requests like water refill or assistance the guest needs, in a professional way.
Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Execute additional duties and responsibilities as required.