Restaurant Food Runner/Busser - Haven

Chetola Resort•Blowing Rock, NC

1d•Onsite

About The Position

Chetola Resort is seeking friendly, energetic, and service-oriented Food Runners/Bussers to join the team at Haven, our signature restaurant. In this dual role, you will help create a seamless and memorable dining experience by delivering food promptly and accurately, supporting servers, and maintaining a clean, organized, and welcoming dining environment. This is an excellent opportunity for someone who thrives in a fast-paced setting, takes pride in anticipating the needs of guests and teammates, and enjoys contributing to an elevated hospitality experience.

Requirements

Previous restaurant, hospitality, or customer-service experience preferred but not required.
Ability to learn menu items, table numbers, service procedures, and food-allergen protocols.
Strong communication, organization, and time-management skills.
Availability to work mornings, evenings, weekends, and holidays based on business needs.
Ability to stand and walk for extended periods throughout the shift.
Ability to frequently lift and carry trays, dishes, and supplies weighing up to 30 pounds and occasionally lift up to 50 pounds.
Ability to bend, reach, push, pull, and safely move throughout the dining room and kitchen.
Commitment to following food-safety, sanitation, and workplace-safety practices.

Nice To Haves

Warm, friendly, and committed to creating exceptional guest experiences.
Energetic and comfortable working in a fast-paced restaurant environment.
Reliable, hardworking, and attentive to the small details that shape the guest experience.
Able to remain composed, organized, and responsive during busy periods.
A collaborative team player who communicates clearly and steps in wherever support is needed.
Eager to learn Haven’s menu, service standards, and approach to hospitality.
Proud to maintain a clean, polished, and welcoming dining environment.

Responsibilities

Deliver food from the kitchen to guests promptly, accurately, and with a warm, professional demeanor.
Confirm dishes and table numbers before leaving the kitchen to ensure accurate delivery.
Demonstrate knowledge of menu items and communicate relevant information when presenting dishes.
Coordinate closely with servers, chefs, and other team members to maintain the timing and flow of service.
Assist with guest requests and respond promptly and professionally to support an exceptional dining experience.
Follow all food safety, sanitation, and allergen-awareness procedures.
Clear, clean, and reset tables efficiently according to Haven’s service and presentation standards.
Monitor tables and dining areas throughout service, anticipating when assistance is needed.
Refill water glasses and assist with beverages, table maintenance, and other guest needs.
Maintain the cleanliness and organization of the dining room, server stations, and side-work areas.
Remove used dishes, glassware, and utensils promptly and discreetly.
Ensure tables are properly set, polished, and ready to welcome the next guests.
Support servers and other front-of-house team members during all stages of service, particularly during peak periods.
Assist with polishing silverware and glassware, folding linens, stocking supplies, and completing assigned side work.
Communicate proactively with the front-of-house and culinary teams regarding service needs, delays, or guest concerns.
Help maintain a safe, clean, and organized work environment.
Work collaboratively with the entire Haven team to deliver polished, efficient, and gracious service.
Perform other duties as assigned to support restaurant and resort operations.