Food Retail Manager

Foodlink IncCity of Rochester, NY
10d$63,000 - $76,000

About The Position

Foodlink is seeking a Food Retail Manager to lead our Curbside Market, a mobile grocery program that brings affordable, high-quality food directly to communities. This role is ideal for an experienced food retail professional who knows how to run a store, lead a team, and balance strong operations with a mission-driven purpose. The Food Retail Manager oversees daily operations across multiple mobile market locations, ensuring excellent customer service, efficient staffing, strong inventory control, and smooth point-of-sale operations. This position blends hands-on retail management with community-centered values.

Requirements

  • 3–5+ years of experience in food retail, grocery, mobile markets, co-ops, or similar environments
  • Experience managing retail operations, inventory, and customer service
  • Experience supervising and scheduling staff
  • Proficiency with POS systems and basic sales reporting
  • Knowledge of food safety and handling practices
  • Strong organizational, problem-solving, and communication skills
  • Commitment to respectful, inclusive customer service

Nice To Haves

  • Grocery or small-format store management experience
  • Experience with food purchasing and vendor coordination
  • Familiarity with SNAP/EBT, WIC, or nutrition incentive programs
  • Experience using sales or inventory data to inform decisions
  • Multilingual skills relevant to the communities served

Responsibilities

  • Manage daily operations for multiple mobile market locations
  • Oversee staffing, scheduling, training, and performance coaching
  • Manage inventory, purchasing, merchandising, pricing, and product rotation
  • Ensure accurate POS operations, cash handling, and benefit processing (SNAP/EBT, WIC, incentives)
  • Monitor sales performance and operational metrics to improve efficiency
  • Maintain food safety, cleanliness, and customer service standards
  • Ensure compliance with SNAP, WIC, Double Up Food Bucks, and related programs
  • Support continuous improvement, new product pilots, and operational enhancement

Benefits

  • Generous benefits package, including health, dental, and vision insurance, paid time off and holidays and retirement plan options
  • Opportunity to grow with a mission-driven organization focused on equity and community impact
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