RETAIL FOOD SERVICE MANAGER

Compass Group•East Hartford, CT

10d•$75,000 - $80,000•Onsite

About The Position

The Retail Manager plays a critical role in the overall success of Food & Nutrition Services by leading all daily operations across three on‑ and off‑campus retail foodservice locations. Retail operations serve as a key touchpoint for staff, visitors, and the community, directly influencing satisfaction, revenue generation, brand perception, and support for patient care services. This role oversees all aspects of retail—including marketing, merchandising, staffing, and POS systems—while also directing onsite catering services that support both internal departments and external partners. The manager directly supervises 20 frontline client-employed team members across all retail outlets. In partnership with the Executive Chef, this role supports the development of weekly menus and monthly marketing initiatives to drive engagement and revenue. The standard schedule is 6:30am–3:30pm, Monday–Friday, with one required weekend day per month and occasional support for large weekend catering events (2–4 times per year). Reporting to the Director of Dining Services, the Retail Manager plays a key role in the successful operation of Food & Nutrition Services.

Requirements

Strong knowledge of food and catering trends, with an emphasis on quality, production, sanitation, marketing, presentation, and cost control.
Previous experience with cash-driven retail operations required.
Demonstrated leadership, coaching, and supervisory skills.
Excellent written and verbal communication skills across multiple stakeholder levels.
Familiarity with financial, budgeting, accounting, and basic computational processes.
Proficiency in computer systems including POS platforms, Microsoft Office, and general business software.

Nice To Haves

Bachelor’s degree in Food Service Technology/Management or a related field; OR an Associate’s degree with three years of directly related experience.
1–3 years of retail foodservice management experience, dependent on education and training.
Experience managing P&L and working within contract-managed service environments preferred.
Retail marketing experience highly desirable.

Responsibilities

Oversees retail and catering operations, including planning and supervising special functions and events.
Maintains cash-handling procedures, payroll documentation, and supports hiring, onboarding, and ongoing training of hourly team members.
Ensures excellent customer service, patient satisfaction, and strong public relations through safe, efficient, and high-quality service delivery.
Provides hands-on leadership to ensure retail and catering services meet corporate standards for presentation, safety, and sanitation.
Trains staff in customer service, portion control, cashier procedures, and food safety/sanitation practices.
Completes all required daily, weekly, and monthly reporting accurately and on schedule, per corporate guidelines.
Communicates effectively with team members, patients, families, and internal stakeholders.
Implements and upholds all corporate cash-handling standards to prevent loss of company funds or services.