RETAIL FOOD SERVICE MANAGER, TRAVELING

Compass Group•Allen Park, MI

17d•$76,000 - $78,000

About The Position

As a Retail Manager, Integrations Group, you’re the go-to expert for launching, leveling up, and stabilizing retail food service operations across the country. You lead the onboarding of retail teams onto TouchPoint’s standardized retail platform—bringing consistency, clarity, and confidence to every transition. You’ll work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring retail concepts, merchandising standards, POS systems, and financial controls don’t just roll out, but stick. Once operations are running smoothly and results are strong, you partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished. This is a national, field-based role, not a permanent unit assignment. It’s built for seasoned retail operators who love variety, thrive in fast-paced environments, and know how to teach, implement, and elevate performance across multiple locations.

Requirements

Bachelor’s degree in business, Hospitality, or related field preferred
Minimum of 7 years of retail foodservice leadership experience; healthcare preferred
Strong knowledge of POS systems, financial controls, and retail analytics
Experience onboarding teams to standardized systems or operating models
Highly organized, self-directed, and comfortable working independently
Ability to travel nationally on a full-time basis
ServSafe certified within one (1) year of date of hire.

Responsibilities

Lead the onboarding of retail teams onto TouchPoint’s standardized retail operating platform, setting teams up for long-term success from day one
Implement and reinforce retail concepts, merchandising standards, and pricing strategies that drive consistency and results
Partner with Technology to support POS Agilysys implementations or similar systems & enhancements, and user adoption
Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract
Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies
Ensure financial controls, inventory management, and reporting processes are executed accurately and consistently in the retail and catering locations
Train unit leaders on retail execution, labor management, and performance tracking best practices. Patient rounding with a purpose is a daily task
Oversees the evaluation of and discipline of retail location employees, as applicable and according to departmental policy & playbook
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines, for food served within retail & catering locations
Completes all required documentation, reports and logs in a timely, professional and thorough manner
Identify performance gaps and implement corrective actions to improve sales, margin, and overall retail performance
Stabilize operations during transitions and confidently transition ownership back to regional leadership teams
Complies with production, safety handling and quality food standards related to patient food services
Follows facility and department safety policies and procedures to include occurrence reporting
Participates and attends all departmental meetings, staff development, and professional programs, as appropriate
Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate
Understanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc)
Follows the facility’s protocols for Hazardous Materials and Waste Program.
Adheres to facility confidentiality, HIPAA and patient rights policies
Performs other tasks that may be assigned