RETAIL FOOD SERVICE MANAGER

Compass Group•Farmington, CT

1d•$75,000 - $90,000

About The Position

As the Retail Food Service Manager, you will oversee the successful daily operation of the Food & Nutrition Services retail and cafeteria programs under the direction of the Director of Food & Nutrition Services. You will lead a high‑volume, fast‑paced environment with an annual managed volume of $12.3 million, including $3.5 million in retail revenue. This role also supports a 120‑patient feeding census within a hybrid feeding model (CTY and Room Service). You will manage and develop a union hourly workforce of approximately 70 FTEs, ensuring exceptional service, operational excellence, and strong financial performance across all retail dining outlets.

Requirements

B.S. degree in Food Services Management, Hospitality, or related field; or an A.A. degree with three years of directly relevant experience.
1–3 years of retail foodservice management experience, depending on education and training.
Strong understanding of food trends, production systems, sanitation protocols, food cost controls, and merchandising.
Experience in cash‑driven retail operations; contract‑managed service experience preferred.
Proven leadership skills with the ability to supervise, motivate, and coach large teams.
Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
Financial acumen including budgeting, forecasting, and basic accounting principles.
Proficiency in computer applications, including Microsoft Office, email platforms, and various operating systems.

Responsibilities

Lead the operational performance of retail and cafeteria services, ensuring high standards in quality, safety, presentation, and customer satisfaction.
Plan and execute special functions and events; manage cash controls, payroll documentation, and staffing levels.
Oversee hiring, onboarding, scheduling, and ongoing training for a diverse hourly team.
Ensure adherence to corporate policies, food safety and sanitation standards, and retail presentation guidelines.
Train staff in customer service, portioning, cashiering, and compliance procedures.
Maintain all required daily, weekly, and monthly operational reports in accordance with corporate deadlines.
Build strong relationships and communicate effectively with team members, customers, patients, and families.
Implement and enforce cash‑handling and loss‑prevention procedures to protect company assets.
Support retail marketing initiatives to maximize participation and drive revenue growth.
Monitor budgets, cost controls, and financial performance to ensure alignment with P&L expectations.