Food Production Manager

GSO • Richmond, VA

8d • Onsite

About The Position

The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

About the Position: Do you have a passion for production? Can you deliver a first-class experience for guests? As our Production Manager, you will take the lead in managing team members and the department's operational procedures and standards to provide the best products and the best complete meal solutions for our guests. Because you will be working with your team members and product continuously throughout the early morning, this is a fast-paced position that requires efficiency and effectiveness, and a passion for excellence to drive results. This role reports to the Store Operations Manager and embodies a culture of leadership, hospitality, excellence, and teamwork.

Requirements

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food safety certification, or ability to obtain post-hire.
• Must be 21 years of age or older.

Nice To Haves

• Associate’s degree in business, retail management, or related field; or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or high-volume specialty retail environment
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills a plus.

Responsibilities

• Direct, manage, and assist all functions of the Production department and demonstrate excellence for your team and guests
• Managing the production for key items to support Deli-CMS, Meat-Seafood, Bakery, and Produce departments
• Properly receiving/stocking goods that follow rotation standards when replenishing product levels
• Manage product to reduce shrink/damage
• Direct teams to handle, cut, and prepare a variety of the department's meat, cheeses, bread, prepacked produce, and convenient meal solutions in the early morning while maintaining quality product levels as indicated within TFM standards.
• Provide team members through The Fresh Market Academy, including “on-the-job” and online training, to provide excellent guest service safely and securely while maintaining efficiency and minimizing product loss
• Led, engage, motivate, and manage team members to provide excellent guest service
• Provide coaching for team members to further their development and increase retention
• Create and manage team schedules, aligning production to support guest shopping hours to ensure guests receive a first-class experience
• Ensure department adherence to all safety requirements and protocols, including food safety per TFM policies and per law.

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree