Food Prep Lead

Circle K Stores•Sheridan, IN

12d•Onsite

About The Position

The Food Prep Lead is responsible for ensuring excellent customer service and maximizing sales and profitability within the grocery department. This role involves managing merchandise, maintaining inventory, preparing attractive displays, and ensuring food quality and safety. The Food Prep Lead also assists in training new associates, supervises food prep employees in the absence of the Store Manager, and ensures compliance with all company policies, health codes, and government laws. This position requires a strong understanding of business and customer service principles, leadership skills, and the ability to work independently and as part of a team.

Requirements

Minimum age of 18 years old.
High school diploma or equivalent plus 6 months to 1 year of retail store or food service work experience or an equivalent combination of education, training and work experience.
Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
Ability to communicate information and ideas in a clear and understandable manner.
Ability to deal with customers, unanticipated problems or events using standard procedures.
Ability to work as scheduled including arriving to work on time.
Ability to accurately operate a variety of equipment that may include hot or cold or beverage dispensers, grills, ovens or fry stations and other machines or tools.
Ability to perform essential duties and physical functions described below.
Ability to work in the conditions described below.

Responsibilities

Comply with company guidelines for maximizing sales, profitability, and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed, and priced correctly.
Complete build-to’s for ordering/purchasing merchandise.
Maintain inventory by checking in delivery, pricing items, and stocking merchandise according to schematic.
Validate deliveries by verifying invoices and reviewing discrepancies with the Store Manager.
Prepare displays by assembling, dating, and price marking in-store displays.
Rotate food items, monitoring quality and freshness measures to protect customers from illness.
Monitor and maintain the food preparation area and display cases to attract and retain customers.
Assist in training new associates, with an emphasis on excellent customer service.
Monitor and organize inventory to prevent being out of stock on items.
Use and coach food service staff on suggestive selling techniques to maximize sales.
Make price changes in accordance with Company and/or brand guidelines; place advertising and pricing signage.
Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
Greet customers as they enter the area and thank customers as they leave.
Resolve or assist to resolve routine customer concerns within established guidelines.
Report to work on time and follow the dress and appearance code.
Prepare and serve quality food and beverage to satisfy customer needs.
Maintain a safe and clean work environment by complying with procedures, rules, and regulations.
Sweep and mop floors, dust and/or wash windows, counters, displays, store areas, and bathrooms.
Pick up and dispose of trash, litter, or debris.
Inspect store facilities and equipment for safety, cleanliness, and proper working order.
Clean, sanitize, and maintain food service equipment.
Notify the Store Manager of any inventory or operating discrepancies.
Receive and sign vendor deliveries and verify quality and quantity of product.
Follow Company and/or brand guidelines for product breakage or spoilage.
Supervise the activities of food prep employees in the absence of the Store Manager.
Help coach and train new employees.
Monitor customer traffic and make appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees.
Assist with counseling of employees and provide feedback to help employees improve performance.
Follow and ensure food prep employees follow all government laws, health and safety codes, food brand inspection standards, and Company policies, procedures, and standards.
Seek guidance from the Store Manager and/or appropriate management areas about legal questions or obligations.
Assist the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets.
Report all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager.
Report any situation in which unsafe, unlawful, or unethical conduct is or might be occurring.
Attend job-related meetings (may be required to work irregular hours).
Maintain intradepartmental work flow by fostering a spirit of cooperation.
Comply with company policies and procedures.
Contribute to team effort by accomplishing related results as needed.
Perform all duties with minimal supervision.
Perform other duties as assigned by the Store Manager.
Keep and ensure all employees keep accurate timekeeping records.
May take inventory of supplies and equipment.