Food Operations Supervisor - Cross Street Grill (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

16d•Onsite

About The Position

Harrah’s Joliet Hotel & Casino is seeking a Food Operations Supervisor to lead daily operations for Tortazo—Chef Rick Bayless’ vibrant Mexican concept—and Cross Street Grill. This full-time leadership role oversees high-volume food and beverage operations, delivering exceptional guest experiences while managing team performance, labor, inventory, cost controls, safety, and compliance. The ideal candidate brings restaurant leadership experience, strong communication and coaching skills, and a passion for hospitality in a fast-paced environment. Offering career growth within Caesars Entertainment, this is an exciting opportunity to work alongside an award-winning culinary brand and build a long-term hospitality career.

Requirements

2+ years of management experience in high-volume quick-serve or casual dining preferred
Strong leadership, communication, and guest service skills
Knowledge of food cost controls and restaurant operations
Proficiency in Microsoft Office and POS systems (Micros preferred)
Flexible schedule including nights, weekends, and holidays
Must be able to lift up to 20 lbs and carry objects weighing up to 20 lbs, and occasionally lift/move up to 100 lbs.
Must be able to work in areas containing secondary smoke, high noise levels, bright light,s and dust.
Position requires 10% standing, 15% sitting, 75% walking.
Requires some twisting and climbing.
Requires frequent bending, stooping, and reaching overhead, bending, pushing and kneeling.
Must be able to respond to touch, speech, taste, smell, aural, and visual cues.
Fast-paced environment involving constant internal and external contact.

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Lead daily operations for Tortazo and Cross Street Grill to ensure exceptional guest satisfaction and service standards
Supervise, coach, and develop team members while fostering a positive, team-focused work environment
Manage labor scheduling and staffing levels to support efficient, high-quality service
Oversee food preparation and service to maintain consistency, quality, and presentation standards
Monitor inventory, supplies, and cost controls, including daily financial reporting and operational audits
Enforce appearance, safety, sanitation, and regulatory compliance standards across both outlets
Conduct routine inspections of service, kitchen, prep, storage, and equipment areas
Communicate operational updates and opportunities to Food Operations leadership
Support hiring, training, performance management, and team development initiatives
Recommend improvements to menus, procedures, and operations to enhance quality, efficiency, and profitability