Food & Nutrition Hospitality Associate

American Addiction Centers•Elgin, IL

5d•Onsite

About The Position

The Food & Nutrition Hospitality Associate is responsible for completing all duties listed on the task list, ensuring the quality and accuracy of department operations by performing and monitoring daily food service related activities. This role involves preparing, expediting, validating, and delivering patient meals, nourishments, and floor stock. The associate will also assist patients with menu selection, deliver and retrieve meal trays, communicate patient needs to nursing, and perform cafe and trayline related activities. Additionally, the role requires handling cash transactions, following standardized recipes and food safety processes, and maintaining patient confidentiality. The position emphasizes patient and customer satisfaction through effective communication, collaboration, and a commitment to service excellence. Safety and sanitation techniques are paramount, along with adhering to hospital and department guidelines. This role may also involve duties in the diet office, trayline, dishroom, or cafe as needed.

Requirements

6 months to 1 year experience in hospitality industry or customer service experience preferable
Ability to speak, read and written English clearly and proficiently.
Ability to accurately count and perform basic mathematical functions.
Ability to communicate effectively.
Ability to relate to a diverse audience of individuals.
Ability to walk for significant periods of time when going to patient's rooms.
Must stand or walk for long periods of time.
Employees who work this position spend 100% of the time on their feet.
Moderate physical effort (lift up to 35 pounds and push up to 45 pounds of force).
Ability to rotate positions throughout the department.
Frequent bending, stooping, reaching, lifting, climbing, kneeling.
Must be willing and capable of working in a fast paced environment.
Ability to work flexible hours; evenings, weekdays, weekends and holidays.
Ability to lift up to 35 pounds without assistance.

Nice To Haves

Experience in hospitality industry or customer service

Responsibilities

Accurately prepares, expedites, validates and delivers patient meals, nourishments, and floor stock that meet patient and customer expectations, department standards and regulatory requirements.
Assists the patient with menu selection/ordering, as needed. Communicates the patients’ special meal requests or needs (i.e. likes and dislikes) to the diet office.
Deliver & retrieves meal trays within the designated time frame. Distributes patient meals trays; verifies accuracy at point of service. Check parameters for patient verification. Assists the patient with opening containers, adjusting tray stand and removing lids as needed. Collects patient meal trays.
Communicates patient needs to nursing. Communicates information about wrong or missing items to the kitchen.
Ability to complete daily cafe and/or trayline related activities as outlined in individual task sheets (e.g., wiping tables, restocking service stations, cleaning and maintaining assigned areas, dishroom related activities).
Responds promptly to telephone pages. Maintains patient confidentiality during telephone communications and other discussions.
Distributes patient menus according to respective patient diet as needed.
Ability to perform cash related activities including but not limited to, cash collection, cash count reconciliation, accurate transaction input.
Follow standardized recipes, production standards, food safety processes as applicable.
Demonstrates a commitment to meeting patient and customer expectations.
Demonstrates a commitment to service through personal example and prompt follow-up on opportunities to improve service.
Demonstrates a “can do” attitude in all patient and customer interactions.
Partners with hospital associates to meet patient and customer expectations for service.
Rounds on patients weekly to determine overall satisfaction.
Demonstrates effective communication skills.
Collaborates with hospital departments and fellow associates to meet patient and customer expectations for service.
Demonstrates accuracy and clarity in both verbal and written communications.
Demonstrates sound decision-making; takes responsibility for decisions.
Communicates pertinent patient and operational information to the appropriate resource for follow-up.
Demonstrates a respect for the confidentiality of patient information. Maintains HIPAA standards during all communications.
Utilizes the appropriate safety technique in the performance of duties.
Uses correct body mechanics in the performance of duties.
Practices safety and sanitation techniques that meet department standards and regulatory requirements.
Utilizes chemicals according to department and manufacturer guidelines.
Practices “clean as you go” in day to day task assignments.
Observes hospital/department guidelines concerning dress and display of name badge.
Attends scheduled department meetings, inservices and other meetings as scheduled.
Provides a high quality dining experience to patients/customers that meets their nutritional requirements and service expectations regarding temperature, timeliness and food quality.
Utilizes performance improvement processes to identify, assess and evaluate areas for improvement.
Additional or other duties may be assigned based on daily needs of the department (i.e. diet office, trayline, dishroom, cafe).

Benefits

Comprehensive suite of Total Rewards
Benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program