FT Food Lion To Go Lead

Ahold Delhaize•Danville, CA

6d•Onsite

About The Position

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

Requirements

A high school graduate or equivalent preferred
Ability to lead and manage a team
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions

Responsibilities

Lead all Food Lion To-Go operations, including training, coaching, associate development, and support with department staffing
Maintain effective iPhone schedules to meet business traffic requirements of on-line orders to minimize customer inconvenience
Providing leadership and motivation to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results, including To-Go KPIs
Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, and friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations.
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
Controls store’s expenses through proper ordering, care for supplies and equipment
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Has a complete understanding of iPhone scheduling, interviewing, training, company information, and all other items deemed necessary to manage the Click and Collect operations
Observes and corrects all unsafe conditions that could cause associate or customer accidents
Reports all associate and customer accidents in accordance with established Food Lion procedures
Ensures compliance with local, state and federal regulations
Adheres to all company guidelines, policies and standard practices
Maintains security standards
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Provides feedback to Customer Service Manager on any To-Go operational or performance issues
Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Follow proper troubleshooting guidelines to resolve technical concerns and escalate opportunities to Customer Service Manager or Manager on Duty when systems are negatively impacted
Support Front End during downtime
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Demonstrate a drive to grow sales in the Food Lion To-Go department through customer experiences and educating associates and customers on Food Lion To-Go
Performs all other duties as assigned