Food Hub Administrative Coordinator - Sales and Procurement

Food Connects•Brattleboro, VT

13h•Hybrid

About The Position

This Administrative Coordinator position works within the Business Development Department, providing the Sales and Procurement Teams with vital backend support, assisting with various administrative tasks, and providing excellent customer service to Food Hub customers and vendors. They’ll work with our team to continuously evolve and develop seasonal sales strategies, promote new brands and products, and help build relationships with our partners.

Requirements

1 to 2 years’ experience in one or more of the following types of roles: Sales General administration Project management Other applicable lived experience
Strong technical skills with computers, spreadsheets, emails, and digital business management tools such as: G-suite, Excel, Slack, Asana, and customer relationship management (CRM) software.
Excellent communication skills, both written and verbal.
Excellent customer service skills.
Strong organizational skills and the ability to keep detailed records.
Ability to work in a fast-paced environment.
Ability to learn and incorporate new tools and technology into a work plan.
Reliable transportation for getting to headquarters in Brattleboro, VT.
Valid driver’s license.

Nice To Haves

Working experience in the food industry strongly preferred.
Knowledge of veggies, fruits, dairy, meats, value-added products and other locally-produced foods.
Knowledge of food producers and retailers in Vermont, New Hampshire, and Western MA.
Strong data analysis / business intelligence skills.
Familiarity with the geographical area of our delivery services (Vermont, New Hampshire, and Western Massachusetts)
Experience with E-commerce and enterprise resource planning (ERP) software for food sales and distribution.
Knowledge of food safety regulations.

Responsibilities

Processing sales orders, order substitutions and shorts, credits and other sales/proc administrative processes.
Assist Sales Specialists with customer relationship management, time-sensitive customer outreach, sales coverage and new customer inquiries.
Provides excellent customer service; always reachable (during business hours) by a customer in need, by email and phone.
Offers prompt conflict resolution to customers and alerts other teammates and departments of issues as needed.
Assist Sales Specialists with preparations for customers visits.
Coordinates with vendors and customers on promotions and store demonstrations.
Provide support to the finance team regarding customer receivables.
Assists the Business Development Team with other tasks as assigned.
Helps maintain a database of customer notes and developments.
Participates in team product samplings to evaluate potential new products and vendors.
Promotes sales growth by enhancing existing relationships with customers & understanding the varied needs of our diverse customer base.
Assists in developing sales plans, strategies and monthly promos.
Helps identify target customers and markets, as well as products and categories.
Maintains up-to-date knowledge regarding current marketplace trends and local seasonal availability.
Assist Procurement Team with maintenance of product listings, ensuring that item descriptions and images are complete and up to date.
Assist with coordination of shorts/subs for JIT/Fresh List items.
Assist Procurement Specialist with coordination of vendor promotions, billbacks, and reporting.
Assist Procurement Team with review and follow up of new vendor inquiries
Assist with vendor purchase orders as needed.
Fill in for other staff in the Business Development team when needed.
Assist with recruiting, hiring, and training new employees, as needed
Occasional paid off-hours meetings and events (with plenty of advance notice).
Other duties as needed to assist Food Connects in fulfilling its mission.