American Girl NYC - Food Expeditor (seasonal)

Mattel•New York, NY

1d•Onsite

About The Position

The American Girl New York City retail store and Cafe is looking for a dynamic individual as a Part-Time Food Expeditor to approach and engage all Café customers in a professional and courteous manner. This role involves treating all guests equally and respectfully, serving guests according to AG standards, including delivering food and beverages, suggestively upselling, and maintaining tables. The position also requires initiating conversations with customers, providing personalized attention, displaying a positive and friendly demeanor, and using sound judgment in challenging service situations. The Food Expeditor will manage special requests and birthday information accurately, assist with parties and storewide special events, stocking supplies, and follow all food safety and sanitation guidelines.

Requirements

Impeccable customer service skills.
Must be able to work a flexible schedule, including nights, weekends and holidays.

Nice To Haves

ServSafe certification
1 to 2 years of experience
Experience working with children

Responsibilities

Deliver food and beverages to customers.
Suggestively upsell menu items.
Check and maintain tables throughout the seating by filling drinks, clearing, and resetting tables.
Initiate conversations with customers and provide personalized attention.
Display a positive, friendly demeanor and passion for working in a child-friendly environment.
Use sound judgment with challenging service situations, react quickly and professionally, and involve a supervisor when needed.
Manage special requests and birthday information accurately and timely.
Assist with parties and storewide special events, stocking supplies, and other projects as requested by a supervisor.
Follow food safety guidelines, including proper food labeling and storage, FIFO, foods stored at proper temperature, and avoiding cross-contamination.
Adhere to company guidelines on safety and sanitation for personal hygiene.