Data & Cost Analyst (Transition out of the Kitchen)

Rosnet LLC • Kansas City, MO

2d • Hybrid

About The Position

The Food Cost Analyst plays a critical role in implementing Rosnet's Food Cost Management module for new clients and maintaining and supporting its functionality for existing clients. This role combines strong analytical ability with hands-on client support — breaking down complex reporting, troubleshooting issues, and training and supporting clients to use the module effectively and independently. The Food Cost Analyst brings professionalism, a strong work ethic, proven customer service skills, and a team-oriented approach to every client’s interaction.

This position is primarily performed in a office-based environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.

Prolonged periods of sitting and working on a computer, phone, and ticketing systems for extended periods.
Ability to communicate clearly and professionally via video, phone, and written formats
Participates in a rotating after-hours on-call schedule for Level 3 support, which may require availability outside standard business hours.
The schedule is Sunday through Thursday, 8am through 5pm.

Requirements

• 2+ years food service industry experience and knowledge
• Proficiency in Microsoft Excel, Word, and Outlook
• Demonstrated ability to break down complex reporting and identify effective solutions for clients and internal needs.
• Ability to manage multiple responsibilities simultaneously with efficiency and accuracy
• Strong interpersonal, communication, and collaboration skills.
• Proven track record of customer service excellence.
• Must be authorized to work in the United States

Nice To Haves

• Associates or Bachelor's degree in a related field encouraged
• Restaurant Technology Experience is a plus
• Customer Service Experience is a plus
• Prior experience with Rosnet system
• Exposure to AI-assisted support or reporting tools

Responsibilities

• Provide Food Management (FM) support to clients via ticketing and phone systems, including participation in an after-hours "on-call" rotation for Level 3 support.
• Provide support and training for clients, to enable them to be self-sufficient in using the Food Cost Management module, ensuring they understand solutions beyond the immediate issue.
• The ability to break down and explain complex reporting to clients in a clear and effective manner.
• Analyze complex challenges to identify durable, long-term solutions, rather than short-term fixes, that consistently drive the highest levels of client satisfaction.
• Complete a high volume of tasks associated with module maintenance for clients accurately, efficiently, and within scheduled deadlines.
• Take part in the implementation of the Food Cost Management module for new clients, completing assigned projects within deadlines and to the client's satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree