(USA) Food & Consumables Coach

Walmart•Madison, IN

2d•Onsite

About The Position

The Food & Consumables Coach leads and develops teams by teaching, training, and actively listening to associates, providing feedback, and communicating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. This role involves introducing and leading company change efforts, setting clear expectations, and guiding the implementation of business solutions. The coach models and demonstrates exceptional customer service standards, manages customer service initiatives, resolves customer issues, and develops action plans for improvement to ensure a high-quality customer experience. Key responsibilities include driving financial performance and sales by reviewing P&L statements, managing budgeting, forecasting, and expense control, monitoring merchandise presentation, inventory flow, and operational processes, and implementing actions to mitigate shrink. The position also involves providing supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, providing recognition, and fostering a culture of belonging. The coach coordinates and oversees job-related activities, builds relationships with stakeholders, supports business initiatives, identifies goals, measures progress, and promotes continuous learning. Compliance with company policies, procedures, and the Open Door Policy is essential, along with upholding Walmart's mission, values, and ethics. Walmart values include 'Respect the Individual' by building high-performing teams, embracing diversity, creating an inclusive workplace, and empowering talent; 'Act with Integrity' by maintaining high ethical standards, modeling values, holding oneself accountable, and supporting Walmart's goal of becoming a regenerative company; 'Serve Our Customers and Members' by prioritizing customers, adapting to shopping behaviors, applying EDLP/EDLC models, and making data-driven decisions; and 'Strive for Excellence' by displaying curiosity, taking calculated risks, demonstrating resilience, and driving continuous improvements through new technologies and skills.

Requirements

2 years’ of college; OR
1 year’s retail experience and 1 year’s supervisory experience; OR
2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback (TourtoTeach).
Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives (e.g., store of the community and community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements.
Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates.
Assigns duties, sets clear expectations, and provides associate recognition.
Communicates expectations consistently and effectively, promoting a belonging mindset in the workplace.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, building accountability for and measuring progress in achieving results.
Identifies and addresses improvement opportunities and demonstrates adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates (tuition, books, and fees completely paid).