Food Captain

Circle K Stores•Fairview Park, OH

16h•Onsite

About The Position

The Food Captain is responsible for ensuring all food operational execution in the store is followed to maximize sales and reduce waste. This role involves training, teaching, and coaching store associates on food execution, production, replenishment, ordering, organization, sanitization, and customer service. The Food Captain will be the go-to person for employees with questions related to food products and services, and will plan and execute food sampling. They will also conduct and lead in-store training for employees and operation teams on new Foodservice programs, following an established train-the-trainer model, and provide refresher training as needed. Key responsibilities include ensuring foodservice areas are stocked, food is rotated using FIFO, and food items are displayed according to current Planograms. The Food Captain will monitor shrink while improving sales to maximize foodservice profit and collaborate with BUQAS training personnel to ensure training programs are delivered effectively. They will also conduct needs analysis and provide recommended actions based on BUQAS visits, operating within budgeted expectations.

Requirements

Minimum 2 years experience working in Fast Moving Consumer Goods retail and/or Foodservice industry.
Experience in training, leadership, team building.
Skills in collaboration, cooperation, communication and organization.
Food Manager Certification, Approved certifications include ServSafe and NRFSP.
Strong communication skills in English, both verbally and written.
French skills in Quebec Provinces.
Customer service-oriented / excellent customer service skills.
Consistently delivering within deadlines.
Communicates effectively (written and oral) with customers, management, associates, and vendors.

Nice To Haves

Leading or supervisory experience desired.

Responsibilities

Ensures all food operational execution in store are followed to maximize sales and reduce waste.
Train, teach and coach store associates on Food execution, production, replenishment, ordering, organization, sanitization and customer service.
Be the go-to person in store for employees with questions connected to food products and services.
Plan and execute food sampling for employees and customers.
Conduct and lead in store training, for store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program.
Follow up with and conduct refresher training activities for store employees as needed.
Ensure foodservice areas are stocked and food rotated using FIFO method of food rotation.
Food items are displayed using current Planogram provided by your Business Unit.
Order or assist in ordering the food products to lower Out Of Stocks and improve Shrink.
Monitor shrink while improving sales, to maximize foodservice profit.
Identify, suggest, train, and continuously collaborate with BUQAS training personnel, ensuring that the manager and store employee Foodservice training programs are delivered.
Conduct needs analysis and provide recommended actions based on BUQAS visits.
Operate within budgeted expectations.