Food & Beverage Supervisor

Hotel Indigo Dallas Downtown • Dallas, TX

1d • Onsite

About The Position

The Food & Beverage Supervisor is responsible for supervising the daily operations of the hotel’s food and beverage outlets, including restaurants, bars, banquets, room service, and other F&B operations as assigned. This position provides hands-on leadership to ensure excellent guest service, consistent food and beverage quality, proper sanitation and safety practices, accurate cash handling, and compliance with hotel and brand standards. The Food & Beverage Supervisor supports the Food & Beverage leadership team in achieving departmental goals while creating a positive and professional environment for employees and guests.

Requirements

• High school diploma or equivalent required.
• Previous food and beverage, restaurant, hotel, or hospitality experience required.
• Knowledge of restaurant and hotel food and beverage operations.
• Strong customer-service and communication skills.
• Ability to lead and motivate a diverse team.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Knowledge of food safety and sanitation procedures.
• Must be able to work independently and make appropriate decisions during the shift.

Nice To Haves

• Previous supervisory or leadership experience preferred.
• Food-handler certification and alcohol-service certification may be required based on local regulations.

Responsibilities

• Supervise the daily operations of assigned food and beverage outlets.
• Ensure all outlets are properly staffed, stocked, clean, and prepared for service.
• Monitor service throughout the shift and ensure guests receive prompt, courteous, and professional service.
• Ensure food and beverages are prepared and served according to hotel standards.
• Conduct opening, closing, and shift-change procedures.
• Assist with restaurant, bar, banquet, and room-service operations as needed.
• Monitor guest traffic and adjust staffing and service levels accordingly.
• Communicate operational needs and concerns to the Food & Beverage Manager or Director.
• Provide exceptional service and create a welcoming experience for hotel guests.
• Respond promptly and professionally to guest questions, requests, and complaints.
• Resolve guest concerns within established guidelines and escalate issues when appropriate.
• Follow up with guests to ensure concerns have been properly addressed.
• Maintain a professional presence in all guest-facing areas.
• Supervise, train, coach, and support Food & Beverage employees.
• Assign daily duties and ensure employees understand their responsibilities.
• Monitor employee attendance, punctuality, appearance, and performance.
• Conduct pre-shift meetings and communicate daily goals, specials, events, and operational updates.
• Provide ongoing coaching and feedback to employees.
• Promote teamwork, accountability, and positive communication.
• Assist management with employee evaluations and disciplinary documentation when necessary.
• Ensure employees follow hotel policies and procedures.
• Ensure compliance with food safety, sanitation, health department, and hotel requirements.
• Monitor proper food handling, storage, labeling, temperatures, and rotation.
• Ensure work areas, equipment, dining areas, and service stations remain clean and sanitary.
• Monitor proper personal hygiene and employee appearance.
• Report equipment, sanitation, or food-safety concerns immediately to management.
• Ensure required food-safety documentation and procedures are followed.
• Follow established financial-control procedures.
• Ensure accurate handling of credit cards payment.
• Monitor employee transactions and ensure proper posting of food and beverage charges.
• Verify closing procedures as required.
• Report discrepancies or unusual transactions to management.
• Assist with inventory counts and product control.
• Help minimize waste, theft, and unnecessary product loss.
• Monitor food, beverage, and supply inventory levels.
• Communicate ordering needs to management.
• Assist with receiving and verifying deliveries.
• Ensure products are properly stored and rotated.
• Monitor portion control and product usage.
• Help reduce waste and control food and beverage costs.
• Assist with regular inventory counts.
• Assist with the setup, service, and breakdown of meetings, banquets, weddings, and other events.
• Review event details and banquet event orders with the appropriate team members.
• Ensure food, beverages, tables, equipment, and service areas are properly prepared.
• Supervise banquet employees during assigned events.
• Communicate changes or special requests to the appropriate departments.
• Ensure events are executed according to hotel standards and guest expectations.
• Follow all hotel safety policies and procedures.
• Ensure employees follow proper workplace safety practices.
• Report accidents, injuries, hazards, and equipment concerns immediately.
• Maintain compliance with applicable health, safety, and alcohol-service regulations.
• Ensure employees follow hotel procedures regarding responsible alcohol service.
• Assist with emergency procedures when necessary.
• Maintain effective communication with Food & Beverage leadership and other hotel departments.
• Coordinate with Front Office, Housekeeping, Engineering, Sales, Banquets, and other departments as needed.
• Communicate staffing, maintenance, guest-service, inventory, and operational concerns promptly.
• Review daily operational information and ensure important information is communicated to the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED