Food and Beverage Supervisor

Stonebridge Hospitality Associates•Walnut Creek, CA

1d•Onsite

About The Position

The Food & Beverage Supervisor is responsible for supervising and controlling the restaurant and bar operations to meet hotel and brand standards. The role includes ensuring efficient service, maintaining profitability, and compliance with regulations, particularly liquor laws, while delivering an exceptional guest experience. This position involves ensuring prompt and efficient service of all meals, snacks, and beverages, maintaining profit margins through cost management, and ensuring the cleanliness and maintenance of the restaurant and bar. The supervisor will manage and train food and beverage associates, including bartenders and room service staff, oversee room service orders, and manage inventory. Key aspects also include handling customer complaints, ensuring compliance with hygiene, health, and safety standards, conducting performance reviews, identifying training needs, and staying informed about industry trends for continuous improvement.

Requirements

3+ years of experience in food and beverage operations or a supervisory role.
Strong understanding of POS systems, cost control, and inventory management.
Knowledge of food hygiene regulations and liquor laws.
Proven ability to manage and lead a team, including training and performance management.
Excellent customer service skills, with a focus on guest satisfaction.
Strong communication skills, both written and verbal.
Ability to work under pressure and manage multiple tasks in a fast-paced environment.
Proficiency in resolving guest complaints and maintaining high service standards.
Ability to collaborate with different departments, such as front office and housekeeping.

Responsibilities

Ensures prompt and efficient service of all meals, snacks, and beverages to the required standards.
Maintains profit margins by managing costs through sales analysis, menu costing, and cash handling procedures.
Ensures cleanliness and maintenance of the restaurant and bar, including table setups and flower arrangements.
Supervises food and beverage associates, ensuring they are well-groomed, professionally dressed, and provide courteous service.
Manages bartenders and room service staff, ensuring they are trained and meet service standards.
Oversees room service orders to ensure timely and accurate delivery.
Manages the ordering, storing, and issuing of goods, maintaining security and adherence to stock requirements.
Handles customer complaints and ensures high service quality.
Ensures compliance with hygiene, health, and safety standards.
Conducts regular performance reviews, identifies training needs, and ensures ongoing staff development.
Circulates throughout the restaurant and bar, maintaining visibility with guests and staff.
Conducts regular staff training and stays informed about industry trends for continuous improvement.