Food & Beverage Supervisor, Lobby Cafe

Dorchester Collection • Beverly Hills, CA

3d • Onsite

About The Position

We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Café Server, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Ushering in an exciting new era of dining and entertainment experiences complemented by world class design and signature style, the iconic Beverly Hills Hotel, a Dorchester Collection property, is unveiling a series of exceptional food and beverage venues slated to open this December – a glamourous Supper Club, chic Lobby Café, and a world-class Hotel Bar. These new outlets will showcase a variety of culinary concepts and elevated cocktail moments enhanced by live entertainment. Join a historic legacy and lead the first major transformation of The Beverly Hills Hotel since the 1940s. As a part of this landmark expansion, you will help to bring these captivating new outlets to life. This rare opportunity invites you to bring fresh, modern flair to the "Pink Palace," blending the hotel’s timeless heritage with forward momentum to maintain its enduring relevancy and set a new benchmark in luxury hospitality.

Requirements

• English is the primary language used in our hotel. Our F&B Supervisors must feel comfortable communicating in this language.
• You have great communication skills with a strong customer service ethic.
• Attention to detail is critical for our F&B Supervisors.
• Our hotels operate nonstop; this requires flexibility from everyone on the team.

Nice To Haves

• You’ll bring your unique personality and passion to the role and the team.
• We pride ourselves in nurturing an environment where Working Together is a must. Our Servers are our biggest champions of this.

Responsibilities

• Oversee and supervise daily operations of the Lobby Café, Hotel Bar and Supper Club during all hours of operations
• Recognize all In-House and VIP guests
• Build and strengthen relationships with our guests
• Assign shift teams, side work, and stations
• Attend weekly Food & Beverage meetings
• Work hands-on while supervising shift operations
• Ability to open and close the outlets as necessary due to business needs
• Drive problem solving and resolution
• Ensure teams have a strict adherence to uniform & grooming standards
• Thorough conversational knowledge of hotel history and statistics
• Keep the teams focused on guest satisfaction and desired financial results
• Ensure Food and Beverage service occurs according to operating and DC Core standards
• Maintain and ensure compliance with all F&B policies, procedures and standards
• Direct team members to strive for continuous improvement and excellence in all areas of responsibility
• Maintain a strong working relationship with all departments to ensure effective communications for operational issues
• Supervise departmental labor and equipment costs
• Complete supervisory projects and report assignments
• Perform any other job-related duties as required and requested
• Advise the managers and servers of any VIP’s questions and/or specific service needs to guarantee the requests are fulfilled by our Food & Beverage Supervisors and Managers.
• Report imperfections and blemishes and work with several other positions to correct.
• Communicate with other departments and extended hotel team in order to ensure the alignment remains.

Benefits

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)
• 50% off at bars and restaurants within all our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefits
• Competitive retirement scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed