Food and Beverage Server

FANCY DANCE CASINO•Perry, OK

1d•Onsite

About The Position

The Food and Beverage Server is responsible for providing an exceptional guest service experience by welcoming guests, describing available food and beverage amenities, and preparing and serving alcoholic and non-alcoholic beverages. This role involves operating a point-of-sale cash register, receiving payments, verifying legal drinking age, and assisting with sanitizing equipment. The server will handle decision-making, problem-solving, and complaint resolution, while maintaining the cleanliness and organization of food and beverage stations. Adherence to operating procedures, safety and sanitation regulations, and departmental policies is crucial. Additionally, the server will log alcohol for safe serving and inventory purposes and actively participate in training programs, demonstrating an upbeat and outgoing demeanor.

Requirements

High school diploma or GED equivalent
No previous experience required
Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies
Knowledgeable on drink mixing techniques and alcohol serving requirements.
Must be able to follow all instructions, written and oral.
Knowledgeable in the area of clean and safe food preparation.
Must be able to handle various cleaning solvents, chemicals, etc.
Must be able to walk for long periods of time; must be able to stoop, kneel, crouch, and/or crawl
Must be able to work in fast paced environment
Must be able to work flexible schedule including; evenings, weekends, holidays and promotional events
Must be able to work in a smoke-filled casino environment
Must be able to handle alcohol cut-offs/possibly confrontational situations with guests.
Must be able to pass a background check and receive a license or permit from any Regulatory Agency (Oklahoma ABLE Commission, Gaming Commission, etc.), if applicable to perform the essential job functions
Must pass a pre-employment drug test
Must already possess or be able to immediately obtain an Oklahoma ABLE Liquor License.
Must obtain a Ponca Tribe Liquor License.
Must already possess or be able to immediately obtain an Oklahoma or Federal Food Handler’s License.

Nice To Haves

As a tribal entity, the Ponca Tribe of Indians of Oklahoma and applicable to Ponca Enterprise Gaming, LLC, gives preference in employment to an enrolled member of the Ponca Tribe of Indians of Oklahoma, and to other enrolled Native Americans of federally recognized tribes.

Responsibilities

Welcome each party and describe the food and beverage amenities, available to them.
Provide an exceptional guest service experience to each guest.
Prepare and serve alcoholic and non-alcoholic beverages to guests.
Maintain and operate a point of sale cash register.
Maintain, operate, and reconciliate a point-of-sale cash register.
Receive payment by cash, cards, vouchers, etc. for food services.
Verify that guests are of legal age to consume alcohol, before service alcoholic beverages.
Assist in sanitizing and safely storing all cooking equipment and eatery/beverage utensils.
Handle decision-making, problem solving, complaint resolution, and customer service matters in accordance with skill levels.
Maintain cleanliness, tidiness, and organization of food & Beverage stations to a high standard.
Follow all operating procedures, safety and sanitation regulations, and departmental policies and procedures.
Log alcohol for safe serving and inventory purposes.
Actively participate in departmental and company training programs, as required.
Notify appropriate staff members when assistance is needed.
Demonstrate an upbeat and outgoing demeanor, while on duty.
Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Promote outstanding customer relations.
Perform other related duties as assigned.