Food & Beverage Representative

Stratford Festival • Stratford, ON

3d • Onsite

About The Position

The Food & Beverage Representative reports to the Associate Director, Food & Beverage, or designate and is part of the Audience Engagement department. The Food & Beverage Representative is responsible for ensuring an enhanced audience experience for all guests attending internal and external events.

Requirements

• High school diploma (grade 12) or equivalent
• Must be able to work a variety of shifts including matinee, evening, weekends and holidays
• Smart Serve Certificate is required
• Organization skills: create structure and optimally use resources to achieve results and ensure productivity
• Communication: actively listen and effectively transmit and receive information
• Teamwork: readily work with others towards a shared goal, actively support teammates and recognize everyone’s contributions
• Time Management: efficiently allocate and use time to meet goals and deadlines, prioritize tasks as necessary

Nice To Haves

• Previous related experience in hospitality preferred

Responsibilities

• Greet and serve guests at bars across 4 theatres prior to, during and after performances
• Provide efficient, consistent and exceptional customer service
• Provide food and beverage services at external and internal events
• Ensure bar products and supplies are fully stocked
• Handle cash transactions and balance cash daily
• Assist guests regarding menu items in an informative and helpful way
• Maintain positive public relations
• Maintain a clean and tidy appearance, adhering to uniform standards
• Adhere to the Stratford Festival Health & Safety Commitment and Procedures, and ensure that safe work practices and policies are supported and enforced within reporting structure
• Perform other duties as assigned

Benefits

• Employee Assistance Program to encourage work-life balance and strong mental health
• Complimentary & discounted ticket offers and events
• Employee discounts on merchandise and event space

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED