Food & Beverage Outlet Manager (Tournant)

AMS of UBC•Vancouver, BC

1d•Onsite

About The Position

The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC. The tournant manager is responsible for the leadership and ongoing financial success of Food and Beverage outlets. Ensures the key metrics align with the Alma Mater Society’s mission statement and values. This position is primarily responsible for handling the daily operation of the F&B outlets as needed and supporting the outlets manager in any way required.

Requirements

Minimum of 8 years’ experience in the Food and Beverage industry, of which at least 2 years as a Restaurant Manager, with a large operation ($2M+).
Must have coffee shop experience.
Must have bartending experience.
Auphan or other POS management software experience is required.
Thorough knowledge of F&B cost controlling and budgeting is required.
Optimum Control or other purchasing & inventory software experience is required.
Previous leadership, coaching and mentoring experience is required.
Problem solving, conflict resolution and analytical skills.
Excellent customer service skills.
Ability to multitask and work well under pressure.
Minimum Food Safe level 1 certification or higher.
Serving it Right certification.
Excellent computer skills with proficient knowledge of MS Office (Outlook, Word & Excel).
Required to speak, read and write English
Ability to stand for the entire shift and be able to carry up to 20kg occasionally is required.

Nice To Haves

Completion of post-secondary education in food & beverage / hospitality preferred.
fluency in Mandarin being an asset.
Experience working with youth an asset.
Ability to work flexible hours (daytime, evenings, weekends and holidays) and on call.

Responsibilities

Actively managing human resources responsibilities including, but not limited to hiring, scheduling, training, briefing, mentoring, developing, evaluating, and disciplining employees (including termination).
To be involved in Health & Safety meetings, audits, resolving issues, Inspections, identifying hazards, managing risks, and training.
Check on daily log, audit proper food handling procedures, check on supplies and test kits, training for staff, supervisors and managers as required.
Writing SOP, auditing, training the staff and supervisors as required.
Making sure POS is working efficiently and co-ordinates with vendors as required.
Sourcing and purchasing small capital assets and others.
Monitoring and controlling F&B inventories and pricing.
Auditing inventory for all outlets.
Assist in day-to-day operations for all food & beverage outlets, ensuring consistently high guest satisfaction and product quality.
Replace outlet manager in their absence.
Daily rounds of all outlets to check on the operations and performance.
Create reports like menu engineering, sales report by hour and by item, to evaluate the performance of the outlet and improve as needed.
Support in preparing of annual budgets ensuring ongoing financial success of the departments.
Leading and supporting all departments in the achievement of their financial and operational targets.
Maintaining and utilizing all computer hard- & software according to AMS guidelines
Working with the AMS mission statement and values to operate a successful department.
Other duties as assigned.