Food & Beverage Outlet Manager

Vail Resorts • Keystone, CO

2d • $57,784 - $81,225 • Onsite

About The Position

This role is responsible for the operations of restaurants, bars, and outlets. The manager will focus on maintaining operational goals, promoting teamwork among staff, and enhancing service quality and safety to ensure an exceptional dining experience for guests. The company offers a unique work environment in the mountains, with opportunities for seasonal or career-long employment across 40+ resorts on 3 continents. Benefits include high compensation rates, free ski passes, lessons, retail discounts, training and development programs, and wellness benefits.

Requirements

• High School diploma or GED required
• ServSafe certification (or regional equivalent) required
• TIPs Certification required
• Minimum of 5 years of restaurant or food & beverage experience, with at least 1 year in a supervisory or management role
• Ability to stand and walk continuously throughout a shift, and lift/carry up to 50 lbs
• Flexible schedule, including evenings, weekends, and holidays, required
• Strong verbal and written communication skills in English required
• Ability to ski or snowboard strongly preferred, given resort environment
• Strong leadership, team development, and guest service skills, with the ability to motivate and manage staff effectively
• Knowledge of POS systems, inventory control, and food & beverage operations preferred

Nice To Haves

• Bachelor’s degree, Culinary degree, or equivalent hospitality experience preferred
• bilingual preferred
• Ability to ski or snowboard strongly preferred, given resort environment

Responsibilities

• Support the Director of F&B in implementing outlet concepts, ensuring alignment with brand standards and guest experience goals.
• Assist with planning for layout, service flow, and operational feasibility within the outlet.
• Learn and enforce outlet storytelling, signature moments, and service ethos under guidance of the Director.
• Assist in hiring outlet staff, including servers, bartenders, and support personnel.
• Conduct hands-on training programs focused on luxury service standards, SOPs, and brand expectations.
• Cross-train team members to ensure flexibility and operational readiness.
• Work with the culinary and beverage teams to understand menus, wine lists, and beverage programs.
• Ensure accurate execution of menu offerings, portioning, and presentation during pre-opening trials and soft openings.
• Support inventory setup, ingredient par levels, and beverage stocking procedures.
• Assist in configuring POS, table management, and inventory control systems for daily outlet operations.
• Ensure team familiarity with reservations, reporting, and order-entry systems.
• Help implement SOPs for service, guest recovery, and safety compliance.
• Oversee all daily outlet operations, ensuring service quality, consistency, and efficiency.
• Monitor service flow, table management, and guest interactions to maintain elevated standards.
• Manage opening, closing, and shift transitions according to operational requirements.
• Coach, mentor, and supervise outlet staff, providing feedback to support skill development.
• Schedule and assign daily shifts, balancing coverage with business needs.
• Lead by example in service delivery, fostering a positive, engaged team culture.
• Ensure all guest interactions meet luxury service standards.
• Monitor and respond to guest feedback, resolving service issues promptly.
• Support VIP and high-profile guest service protocols as directed by the Director.
• Monitor outlet labor, beverage, and supply costs under the guidance of the Director.
• Maintain inventory accuracy, control waste, and ensure proper handling of cash and POS transactions.
• Assist with reporting metrics related to sales, costs, and service performance.
• Enforce health, safety, sanitation, and alcohol service compliance at the outlet level.
• Ensure team adherence to SOPs, fire safety, and hygiene standards.
• Support the rollout of new menu items, beverage offerings, and outlet promotions.
• Collaborate with the Director to provide feedback on guest trends, operational improvements, and team performance.
• Finds innovative solutions for everyday problems.
• Act as the point of contact for the outlet in the absence of the Director during operational hours.
• Participate in meetings with the Director to review performance, staffing, and operational needs.
• Assist with training and orientation for new hires across shifts and outlets as needed.

Benefits

• Free passes for employees
• employee discounted lift tickets for friends and family
• free ski lessons
• employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED