Food & Beverage Operations Manager

AccorHotel • Washington, DC

1d • Onsite

About The Position

As Food & Beverage Operations Manager, you will work closely with other operational managers to enhance processes, efficiency, and service. The candidate will have a proactive approach to hospitality and will constantly strive to innovate and implement new ideas to enhance our service product. This leader will be overseeing Opaline Bar & Brasserie, In-Room Dining, Banquets, and Refreshment Center outlets.

Requirements

• Three - five years progressive Food and Beverage Management and Operations experience in a luxury Hotel setting an asset
• Computer knowledge, particularly POS (Silverware) and Microsoft Office an asset
• Hands on management style with ability to prioritize and lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
• Must be available to work afternoon/evening shifts and weekends.
• Must be legally authorized to work in the U.S.A.

Nice To Haves

• Luxury Hotel setting

Responsibilities

• Active floor management, driving the service vision within Banquets and Outlets to build guest loyalty and outstanding service results.
• Focus on creating revenue driving ideas and opportunities to engage and innovate with both the local market and in-house guests.
• Ensure that all ambassadors are trained and held accountable for brand standards and that ambassadors are always reflective of our grooming standards and in a clean and proper uniform.
• Manage and develops audit programs of brand standards and completes coaching sessions with ambassadors.
• Consistently has a presence with our ambassadors in the F&B areas while balancing the administrative needs of the position.
• Ensure departmental schedules reflect our service commitments, ambassador needs, and business-productivity commitments.
• Take responsibility of the cleanliness, maintenance, and storage procedures of the operations
• Participate in ordering, inventory, and monitors use of supplies.
• Execute opening and closing checklists.
• Review daily reports (Arrival, VIP, Group Resumes, etc.) and communicates all special requirements and monitors execution.
• Conduct daily shift briefings ensuring that our ambassadors are well informed and prepared to deliver outstanding service.
• Ensure proper cash handling procedures are followed and Accounting standards are adhered to.
• Ensure a safe and healthy work environment for both ambassadors and guests.
• Oversee day to day operation of F&B areas in collaboration with other managers.
• Other duties as assigned

Benefits

• Competitive salary
• Paid Time Off
• Medical, Dental and Vision Insurance
• 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed